NACHA
This document is required for most returns.
What is a Written Statement of Unauthorized Debit (WSUD)?
These three things make up a notice of error.
What is the member's account, the transaction, and reason for dispute.
These three things make up a notice of error.
What is the member's account, the transaction, and reason for dispute.
This letter supports the final determination of the case.
This timeframe is expected for business members to dispute a transaction on their account.
What is 24 hours?
This is the standard return timeframe for most returns handled by CDH.
What is 60 days from the settlement date?
FIs are required to adhere to this timeline to support record retention requirements.
What is 2 years?
Billing Errors should be resolved or acknowledged by this timeframe.
What is 30 calendar days from notice of error?
This letter should be sent within 2 business days.
What is the provisional credit letter?
This is the most common entry class code for these accounts.
These return codes (specific to CDH) do not require a signature to return.
What is an R23, and an R29?
This is known as a reasonable investigation.
What is a "4-walls" review?
Billing Errors should be closed by this timeframe.
What is 90 calendar days or 2 billing cycles?
This letter should be sent within 3 business days.
What is the final resolution notice?
This is the only applicable governing body for disputes on business account types.
What is NACHA?
These two return codes are permissible with a later return approval.
What is an R06 and an R31?
This timeframe defines if the member was timely or untimely in their notification that an error occurred.
This credit type is required to extend reg e claims but not reg z.
What is provisional credit?
This letter is sent when the outcome of the original case is incorrect.
The Overturned Decision Notice.
This document may be used for untimely reported transactions to support recovery efforts in the event of true fraud.
What is a late return request (LRR)?
This return code can only be applied to CCD entry class codes on personal accounts.
What is an R05?
This timeframe is known as credit union liability.
What is 60 days from statement the original statement date for timely reported cases, or unauthorized transactions?
This document should be completed when transactions within credit union liability cannot be returned or recovered.
What is a write off?
This option is selected in the FinBOA system, when a check image needs to be sent with the notice.
What is a merged document?
These governing rules, while applicable to personal accounts do not apply to business accounts.
What is a Regulation?