Parts
Part number for a White Auto Lock and Keeper with Screws for a 250 Series DH from 2015.
What is V985040
Glass Make Up for Patio Door SN M0211089595.
Clear / Clear
How the case needs to be completed when a customer does not need follow up and TechSee was used.
Phone resolve
Labor for a Virtual Tech in Greensboro.
$95
Who the case needs to be assigned to when you receive a call.
Self
Part Number for a X0 Brown Footbolt on a DS SPD from 2007.
What is 0BZM4002
Hardware color for SN S1201663665.
What is Champagne?
The process for when a customer is calling about an entire building or facility.
Transfer to Branch
The labor cost for an in person diagnosis for 12 units for Green Bay.
$525
A customer ordered from a PDSN and had their builder install the product. The Business Segment box is filled out as this.
What is Trade?
Part number for screen pull tabs for a 2012 IMP SW.
0BPL0001
Interior Finish for SN P0510921133?
Golden Oak Stain
Ordering small parts under warranty. (No part - Corporate/Replacement Task)
Impervia fixed panel reglaze 6' SPD in Denver.
120 min/1 tech. $390
The Length of time that you can add on to a current case.
30 Days.
Part Number for a breather for a 1987 OP CM?
What is Discontinued?
Grille Pattern for SN M061002988178
What is 9-Lite Prairie?
Name a time you need to add an escalation to an case.
Rescheduling, Cancelling, 2+ Service, Late Tech, Late Quote
2018 PL DH replacement of jambliner in Columbus.
60 mintes/1 tech = $225
Who the case should be assigned to at the end of a Diagnose Case.
Service Coordinators
Part Number for a 2020 Insynctive LS Motorized Shade Charger.
What is 04S10010
Grille high and wide on SN P5202177428
2 wide 4 high
The only time you can add a customer to the Will Call list.
customer can be home in 10 minutes.
Panel Replacement for 8' AS multi-slide door in Baton Rouge.
What is 120 min/2 tech. Bill by Task = $390
Issue and Resolution