Shelter
What legislative act is used when determining eligibility for a security deposit?
What are two pathways to access the Resource Finder?
The Loop
Matrix
To be eligible for Crisis supplement a client in receipt of IA, PWD or HS must have an unexpected need and meet 2 other criteria. What are they?
What is no resources available and imminent risk to health and safety??
What are the four types of eligibility decisions?
Approval, Denial, Discontinuation Reduction
To ensure a worker is able to locate a service request and process it, what status should it be left in?
What is Ready?
How much can be issued for a pet or security deposit?
What is 50%
What is the difference between Regulation and Policy?
Regulations contain specific laws that carry out and expand on the general laws set out in an act. They define how to implement and apply the provisions in the act. It is cabinet, not the legislative assembly, that passes regulations.
Policy provides guidelines to help staff make decisions. While policies are not law, they help ministry staff understand the intent of the legislation.
"Legislation is law. Policy is rules without the force of law.”
2 things determine what a clients asset limit is, one is Assistance type, what is the other?
What is the size of family unit.
What criteria were used, what process was followed and how a clients circumstance did, or did not, meet the legislative requirements are examples of what?
What is administrative Fairness?
Name three of the different types of Contacts within ICM
Key Player, Spouse, Dependent, Service Provider, Advocacy Group.
What is updated in ICM to ensure a client receives the correct shelter amount?
What resource do EAW's and CI specialists use to ensure work is completed correctly?
What is a SOP?
A client must submit a monthly report by what day of each month to maintain their eligibility?
What is the 5th of each month?
A client is making a request for a general supplement. They do not meet all of the legislative criteria but you know the client has been having a tough time. It doesn't seem fair to deny them, you want to issue the general supplement to help them out. This is OK, true or false?
False - We do sometimes have to deny a request. By applying administrative fairness in all decisions that are based on facts and legislative criteria. It is a fair decision because the rule of law has been applied.
Employment and Assistance, BC Bus Pass, and Health are examples of what in ICM?
Case types
A client is moving into an SRO, do their funds need to be paid to the land lord directly?
What is no? We would advise client's that by not paying the funds direct to a land lord of an SRO may affect their ability to maintain the house, we do not deny the request.
When using the Matrix, what is a shortcut to locate the topic you are looking for?
Ctrl F (Control F) and searching for keywords.
A client received employment income in October and reports the income on their Monthly Report in November. Which Benefit Month will be impacted by this earned income?
December Benefits (cheque at end of November)
There are the 5 Principles of Administrative Fairness?
A decision-maker cannot be biased
The person who hears the case must make the decision
The client has a right to know the case and respond
Individual circumstances must be considered
What is the 5th?
What is Substantive reasons must be provided?
True or False; It is best practice to include facts and opinions in our notes.
What is false. We include only facts and information that is relevant to the request within our notes, never opinions?
A client tells you they are now homeless. Before updating their expenses and address what step do you need to take?
What is cancel rent direct to landlord if applicable?
A citizen does not speak English and wants to apply for assistance. What resource can you utilize to assist them?
What is Matrix quick link - Interpretive services?
A client has received the maximum crisis food for the month. There are 2 weeks to go to cheque issue and their fridge has broken, they have no resources and may fall ill if they are unable to obtain food. It is OK to issue them crisis other to meet the need?
What is false? As per legislative criteria, the maximum crisis food for one month cannot be exceeded. Crisis other is meant to be issued for items not covered by other supplements.
True or False:
Any decision made sets a precedent. You can follow the same process because it was approved once in a similar circumstance.
False. Every situation is unique. Every decision must be based on the circumstances and the information that's provided is the only evidence that is considered.
What should notes include?
Actions taken, client circumstance, information required to make a decision, and eligibility decision (if applicable)