Dispute Type
The member has Cash App charges on their account, but has never signed up for it.
What is a Fraud Dispute?
This is how long a member must wait to receive their goods before disputing the charge.
What is 30 days?
This program is used to dispute debit card transactions.
What is Centrix?
The member signed up for Disney Plus last year, and since they never watch it, member called Disney Plus last month to cancel membership. Disney Plus withdrew $8.99 yesterday on their debit card.
What is Cancelation?
This is how many days Keesler Federal has to review a dispute before an automatic provisional credit will be given.
What is 10 days?
This dispute type requires a signature on the form.
What is an ACH dispute?
There is a transaction in Las Vegas at Harrah's Casino. The member has never been to Las Vegas before.
What is a Fraud dispute?
This is the timeframe a member has to file a fraud claim.
What is 60 days from the statement date the transaction appeared on?
This is where you would complete a dispute when a member did not receive funds from an ATM.
What is within Centrix?
The member placed one order with Temu for $60. There is a transaction on 5/18 and 5/25 for the same amount of $60.
What is a Multiple Charge dispute?
This is how long an authorized user has permission to use a debit card once it's given from the member.
What is until the member calls the Credit Union to revoke authorization?
This is how you would assist a member with an unauthorized credit card transaction.
What is by filing a Lost/Stolen report in Quick Assist?
The member gave their truck to their child to take payments over. The member contacted Ford Motors to stop the ACH withdrawals last week. The payment was withdrawn today.
What is an Unauthorized ACH?
This is the soonest a member can dispute a transaction.
What is when the transaction clears the account?
This form is used to dispute a on-us check.
What is a check fraud affidavit?