Compliance Corner
This update was made to align with the strategy of the travel industry and our partner airlines. American Express Travel no longer offers Platinum Card Members the option and Centurion colleagues can no longer proactively offer this. This process when completed is updated in opus and sent to the respective workbasket.
What is Hold a Flight for a Centurion Member?
With a purchase of a first or business class ticket, CM and up to 8 companions can enjoy complimentary travel benefits at select domestic and international airports. They'll be greeted at the gate and breeze through security, customs, and immigration.
What is Centurion Arrival and Departure Services (CADS)
Centurion Members have access to ticket packages for sporting games and special events. This exclusive suite comes with access to dedicated parking, an onsite concierge, and complimentary food and beverage.
Crypto.com Centurion Tunnel Suite
If the Card Member has a middle name that does not auto populate, enter it using the following format.
First Last Middle – once submitted, review the name on your Sabre booking screen and if it’s reflecting Last/First Middle then you have entered it correctly.
A space that offers elevated restaurants, common spaces, private dining options, and a bar. It brings Centurion Membership to life through a variety of curated spaces and experiences.
What is Centurion New York?
"We are a global team across key cities that our Centurion Members travel to and need elevated assistance to make their trip memorable. We unlock the power of Global Centurion through elevated dining, unparalleled access, specialty tours, and unique recommendations from local experts.
Our vision is to meet the global needs of our Centurion Members in a way that no one else can."
What is Global Centurion Destination Servicing
New York City, Paris, London, and Tokyo
This new verbiage was updated to our U.S. Card Member Greeting to align with American Express' Diversity, Equity, and Inclusion (DE&I) standards.
What is “Is this how you’d like me to address you on this call?”
Offers an elevated level of complimentary benefits at 8 of the world’s most exquisite hotel groups - Aman, Auberge Resorts, Mandarin Oriental Hotel Group, Oetker Collection, The Peninsula Hotels, Rosewood Hotels & Resorts, St. Regis Hotels and Resorts, and Waldorf Astoria Hotels & Resorts.
What is Centurion Fine Hotels + Resorts (FHR)
Name The Largest Art Museum In The World?
The Louvre, Paris
Since launching the Conduct Risk – Sales Practice Email Monitoring initiative, we've noticed an increase in errors among colleagues using personalized text templates with missing or outdated details. These pre-loaded disclosures include the current compliance requirements that TLS must accurately provide to our customers, when applicable, to protect our brand, colleagues, and Centurion Members. In detail, where can these templates be found?
Standard Text>Centurion SR360 Users only folder>
Insert applicable template.
Centurion Trip Proposal Template
Centurion Held Flights Trip Proposal Template
$100 - $300 credit and additional amenities that vary by partner on select bookings of 5 nights or more.
One extra Membership Rewards (MR) point on each eligible dollar spend (2X total)
Centurion Members receive enhanced amenities.
What is Cruise Privileges Program (CPP)?
A curated collection of short-term rental properties being offered to select U.S. Consumer and Business Centurion Card Members, by the end of April.
Reservations are viewable within the Bookings tab of OPUS, but Card Members must self-service booking, changes, and cancellations.
What is Select Homes + Retreats (SHR)
Complete and accurate fare rules must be shared, verbally and/or in writing, prior to confirming any reservation. This will assist the caller in making a value-based decision, as well as meet compliance requirements and avoid potential write offs. We must advise the following..
Penalties
Refundability
Changes (fees, add collect if applicable)
Cancellation (penalties to include validity timeline if any airline credit is applicable)
A new relationship giving U.S. Centurion Members rare access to watches. Centurion Members will receive bespoke service through a dedicated phone and email channel that has been curated specifically for Members. The relationship extends further with personalized VIP luxury shopping experiences at 28 showrooms across the U.S. and a dedicated task force available seven days a week, featuring world-renowned watch experts to provide a tailored experience for Members.
What is Watch Program with Watches of Switzerland?
Starting Monday, April 1, 2024, Genesys will have four new codes for colleagues in the U.S. and Mexico.
Certified Absence – PTO, Certified Absence – Sick, Certified Absence – Unpaid, and Late (Tardy)