Call Flow
What is the 3rd step of the call flow?
What is honor your promise?
The old plan we used to offer, if a customer has it, it's considered grandfathered
What is core connect?
What is the tool used to find the location of the central office for Market Expansion Lines?
What is Exchange Database?
What is the HSI Activation cost for M2M?
What is $99.00?
Memphis customer's require _________.
What is special handling?
What is the opening and closing greeting for CL?
What is "Thank you for calling CL Small Business ...."
To take a payment, you use this system?
What is salesforce?
Prepaid internet service
What is simple?
I live in South Dakota; I want 200M of internet; a 2 year contract term and autopay and ebilling set up. What would be my base rate?
What is 204.99?
What is the PIC/LPIC code?
What is 0236?
How do you use voice lines? How do you use the internet? How do you safeguard your customer's business information?
What is transition to honor your promise/get details? What is step 3?
What are USOCs to remove for CC to CBB?
What are PGOs, BSKs, D7Vs, and OE3s?
What is 5199?
What is the SIC Code?
What is the equation for the base rate of PBI?
WHAT IS BROADBAND COST + OFFICE PLUS - DISCOUNTS?
What's the total cost for 3 jack installs?
What is $250?
When should you ask about the survey during the call flow?
Whenever you have a new connect
Order entry system, make changes to the account
What is Consulting Plus?
What is the add a line price for North Dakota?
What is $39.99?
DAILY DOUBLE:
I have the CBB. I live in Pheonix, AZ. I have 40M of internet and a 2 year term & autopay & ebilling. I want to upgrade to a 3 pages for my website, what would my new price be per month?
What is $133.99?
What is the name of the billing system that we use?
What is CRIS?
What is the link that helps you ask probing questions to the customers?
What is vertical markets link?
What is the team that's suppose to handles customers who want to disconnect?
HINT: We are veering away from this team.
What is Retention?
Network address that's permanently assigned to an individual account
What is static IP?
What is the ETF for a 2 year contract with 10 months left?
$253 / $254
Offline use for pending order corrections, make corrections to existing orders, and change billing addresses on final accounts
What is ROMS+?