ARC Trainings
The SBI model stands for
What is situation, behavior, impact?
The item that should always be used when delivering beverages
What is a tray
The number of seconds that guests must be greeted in upon arrival
What is 30 seconds?
The used glassware left around the room
What is collected and cleaned, inspected for any chips or marks?
What is announce yourself?
The three types of learning styles
What is auditory, visual and hands on learning?
The side at which cocktails are served on
What is the right side?
The thing that is obtained to secure incidentals
What is a form of payment?
Clothing that is left around the room is....
What is folded or neatly draped within guest view?
What is their luggage (or that the luggage will be arriving shortly)?
The owner of Auberge Resorts collection
Who is Dan Friedkin?
The number of minutes within plates are cleared after all guests have finished
What is three minutes?
The number of points of interest that are shown to guests, that may not be instantly apparent
What is three?
The number of nights that pass before linens are changed for one guest, unless otherwise specified
What is three?
The first items the server highlights to the guest
What is the Chef's specials?
The reason why we exist
What is to be the most inspiring collection of one of a kind properties and experiences across the world?
The French term that means everything in its place
What is mise en place?
What is five minutes?
Soap and Bottle amenities are refilled when
What is halfway or more used?
If a guest complaint is received the team member.....
What is empowered to own the issue until resolved to the guest satisfaction?
The four adjectives that encapsulate "What we are" in Heartfelt Service
What is intuitive, present, genuine, passionate?
The person who is served first always and the direction from which all are served after them
What is the guest of honor, then clockwise
The number of days that pass until a second wellness reach is extended
What is two?
Window treatments must be free of.....
What is stains, frayed edges, missing hooks and wrinkles?
The direction in which a full maintenance check is conducted
What is clockwise?