Who Said It?
A, B, C and D are out today. Please set client expectations accordingly.
Support/Ops
SOC
Security Operations Center
It supports configurable field mappings, filters, direction and scheduling to keep data aligned between systems
Riva Sync
A document that explains what the client needs, why they need it and the expected outcome
BRD
Hello, Can I get this ticket looked at. I am getting an error...
Solutions Consultant
API
Application Programming Interface
Productivity tool that helps users find relevant CRM records, relate emails and meetings to those records, and track communications without leaving the email system
Riva Insight
A custom Riva mapping or rule that tells the sync how to handle specific data, such as adding details to the body of an event or changing a calendar subject
A directive
Cherry picked commit for net48:
Engineering/Dev
OAuth
Open Authorization
Deployement model where Riva service is installed and operated within the customer's own environment
Riva On-Premise
How often Riva checks for and processes changes between systems
Sync Schedule/Sync Frequency
Let's have a meeting
PM/OMAR!!
SFTP
Secure File Transfer Protocol
Scheduling functionality that helps offer availability and coordinate meetings with customers and internal stakeholders
Riva Bookings
When Riva does not run any sync. Usually time for maintenance jobs to run
Blackout period
The pipeline looks really strong. The opportunity is definitely closing this quarter.
Sales
RCA and RAC
Root Cause Analysis
Riva Admin Centre
Supports the capture and use of meeting-related information, helping users connect meetings to CRM contect and follow up on relevant customer interactions
Meeting Intelligence
We recently added a recurring session where attendees can ask questions, receive guidance and troubleshoot issues related to one of Riva's products. What is it called?
Insight Office Hours