COMPLIANCE
DESCRIBE THE 12 PIECES OF THE Z METHOD.
WHAT IS: 1. MAKERS INFORMATION, 2. PERFORATED EDGE, 3. CURRENT DATE, 4. CHECK #, 5. $ FIGURE, 6. PAYEE, 7. WRITTEN $, 8. DRAWEE BANK, 9. ROUTING #, 10. CUSTOMER ACCOUNT #, 11. CHECK #, 12. AUTHORIZED SIGNATURE
WHAT IS YOUR OVER THE COUNTER CASH AUTHORITY LIMIT?
WHAT IS: REFER TO STANDARD AUTHORITY MATRIX
WHAT MUST BE DONE IF YOU ARRIVE AT THE BRANCH FOR OPENING BUT THE 2ND PERSON DOES NOT SHOW UP?
WHAT IS: DO NOT ENTER THE BRANCH. CONTACT YOUR MANAGER OR ANOTHER TEAMMATE TO ARRANGE FOR A 2ND PERSON, CONTACT MARKET LEADER THAT YOUR BRANCH WILL OPEN LATE AND CALL IT TO ENSURE DOORS WILL REMAIN LOCKED UNTIL ANOTHER TEAMMATE ARRIVES.
WHAT IS: A PERSON STRUCTURES A TRANSACTION FOR THE PURPOSE OF EVADING REPORTING REQUIREMENTS.
WHEN IS IT ACCEPTABLE TO NOTIFY AN INDIVIDUAL THAT THEIR TRANSACTION OR ACCOUNT ACTIVITY COULD BE OR HAS BEEN REPORTED SUSPICIOUS?
WHAT IS: NEVER
DESCRIBE THE 5 PIECES OF CUSTOMER METHOD.
WHAT IS: 1. AGE OF ACCOUNT, 2. AVERAGE BALANCE, 3. AVAILABLE BALANCE, 4. NSF.OD HISTORY, 5. TOTAL RELATIONSHIP
WHAT IS YOUR CASHIER'S CHECK AUTHORITY LIMIT?
WHAT IS: REFER TO STANDARD AUTHORITY MATRIX
WHAT IS YOUR BRANCH'S ALL CLEAR SIGNAL? WHAT STEPS DO YOU TAKE IF YOU ARRIVE AT THE BRANCH AND THE ALL CLEAR SIGNAL IS NOT SET? WHEN SHOULD THE ALL CLEAR SIGNAL BE REMOVED?
WHAT IS: REFER TO SPECIFIC BRANCH.
WHAT IS: CALL LOCAL LAW ENFORCEMENT AND CONVERGENT, LEAVE THE PARKING LOT AND STAY IN SIGHT OF THE BRANCH TO OBSERVE
WHAT IS: 9:00AM WHEN THE LOBBY OPENS
WHAT STEPS ARE TO BE FOLLOWED IN THE EVENT A STRUCTURING PATTERN IS IDENTIFIED?
WHAT IS: COMPLETE AN INTERNAL SAR AND DISCUSS WITH MANAGER/SUPERVISOR
HOW MANY TIMES A DAY ARE BATCHES SUBMITTED FOR FCC?
WHAT ACTIONS MUST BE TAKEN IF THE CRA PUBLIC FILE IS REQUESTED?
WHAT IS: PROVIDE A COPY OF THE CRA FILE FROM C&F CENTRAL. YOU MUST ALSO CAPTURE THE NAME OF THE INDIVIDUAL REQUESTING THE FILE AND CONTACT CHRISTI TOWLE.
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DESCRIBE YOUR BRANCH CLOSING PROCEDURES.
WHAT IS: SENSITIVE DOCUMENT CHECK, OPEN/CLOSING LOG, ALARM SETTING, EXIT BRANCH AND STAY AWARE OF SURROUNDINGS
WHAT IS KITING AND ITS PURPOSE?
WHAT IS: CHECK KITING IS THE ILLEGAL ACT OF TAKING ADVANTAGE OF THE FLOAT TO MAKE USE OF NON-EXISTENT FUNDS IN CHECKING OR OTHER BANK ACCOUNTS. A CUSTOMER INTENTIONALLY WRITES A CHECK FOR A VALUE GREATER THAN THE ACCOUNT BALANCE IN ONE BANK AND THEN WRITES A CHECK FROM ANOTHER ACCOUNT, ALSO WITH INSUFFICENT FUNDS, TO "COVER" THE FIRST ONE.
WHAT MUST ALWAYS BE DONE WHEN SELLING A VISA GIFT CARD?
WHAT IS: GIVE THE CUSTOMER A COPY OF THE DISCLOSURES.
WHAT ACTION MUST THE BRANCH MANAGER TAKE TO PROPERLY APPROVE AND DOCUMENT THE EARLY RELEASE OF HOLDS?
WHAT IS: DOCUMENT REASON FOR RELEASE ON HOLD RECEIPT IN REG CC BINDER AND SCAN TO FILE MAINTENANCE.
HOW DO YOU PROCESS A CASHIER'S CHECK IN TELLER IF THERE ARE NOT TEAMMATES AT YOUR LOCATION WITH THE PROPER AUTHORITY LIMIT?
WHAT IS: CONTACT A TEAMMATE AT ANOTHER LOCATION WITH THE NEEDED LIMIT AND MARK THEIR INITIALS AND RESPONSIBILITY CODE ON THE IN-HOUSE COPY AND SCAN INTO TELLER.
WHAT ARE PROPER PROCEDURES FOR BRANCH TEAMMATES IF A BANK OFFICER, FOR BUSINESS REASONS (WITHOUT PREARRAGEMENT), HAS ENTERED THE BRANCH PRIOR TO OPENING?
WHAT IS: FOLLOW OPENING PROCEDURES AS IF THE OFFICER WAS NOT PRESENT.
WHAT ACTION SHOULD YOU TAKE WHEN YOU SUSPECT UNUSUAL OR POTENTIALLY SUSPICIOUS ACTIVITY WHEN A CUSTOMER IS OPENING A NEW ACCOUNT?
WHAT IS: DISCUSS THE SUSPICION WITH THE MANAGER. SUPERVISOR TO DECIDE IF THE ACCOUNT SHOULD BE OPENED. THEN COMPLETE A SAR.
DESCRIBE THE PROCESS OF AUTHENTICATING CUSTOMERS OVER THE PHONE.
WHAT IS: OBTAIN ANSWER TO CUSTOMER'S SECURITY QUESTIONS, LAST FOUR OF SOCIAL, DOB. IF NO QUESTION IS PRESENT, OBTAIN THREE IDENTIFIERS: LAST DEPOSIT AMOUNT, ACCOUNT DATE OPENED, SOURCE OF DIRECT DEPOSIT, ETC
DESCRIBE 3 DIFFERENT TYPES OF HOLD REASONS AND EXAMPLES OF WHEN YOU'D USE THEM.
WHAT IS: LARGE DEPOSITS, REPEAT OVERDRAFTER, NEW ACCOUNT, REASONABLE CAUSE, RE-DEPOSITED CHECK
WHAT ARE THE PROPER INCOMING SHIPMENT PROCEDURES?
WHAT IS: ONE EMPLOYEE MAY STRAP COUNT DELIVERED CURRENCY AND COIN PRIOR TO BEING OPENED. UNDER DUAL CONTROL, TWO TEAMMATES WILL VERIFY ORDER BEFORE STRAPPED DOWN AND PLACED INTO THE VAULT. ALL TICKETS WILL BE KEPT WITH THE VAULT TELLER TAPE.
WHAT ARE PROPER PROCEDURES FOR OFFICERS THAT NEED TO ENTER THE BRANCH, FOR BUSINESS REASONS, PRIOR TO THE OPENING TEAM?
WHAT IS: THE OFFICER WILL CALL THE MARKET LEADER OR CONVERGINT PRIOR TO ENTERING THE BUILDING AND REMAIN ON THE LINE UNTIL THE BUILDING IS CLEAR.
NAME 3 PERSONAL RAMIFICATIONS REGARDING AML NON-COMPLIANCE.
WHAT IS: CIVIL AND/OR CRIMINAL PENALTIES, IMPRISONMENT, TERMINATION OF EMPLOYMENT, LIFETIME BAN FROM WORKING IN THE FINANCIAL SERVICES INDUSTRY
WHAT ARE THE REQUIRED PROCEDURES TO FOLLOW WHEN GRANTING ACCESS TO A SAFE DEPOSIT BOX?
WHAT IS: ID CUSTOMER, CUSTOMER SIGNS SDB RECORD OF ACCESS LOG (VERIFY THE LOG). BOX LOCKED IN OPEN POSITION AND KEY RETURNED TO CUSTOMER IF USING PRIVACY BOOTH. CHECK BOOTH TO ENSURE NOTHING IS LEFT BEFORE REPLACING BOX. ENDURE BOX IS LOCKED AND CUSTOMER HAS KEY BEFORE LEAVING.