Overview
Why do you think Chick-fil-A makes way more money per restaurant than McDonald’s?
Great customer service or strong customer loyalty
Chick-fil-A opened its first store outside the US in this Canadian city
Toronto
How much does it cost to start a Chick-fil-A franchise?
$10,000
What did Chick-fil-A do after being criticized for who they donated to?
they changed their donation policy
Which fast food chain has more U.S. locations than Chick-fil-A?
McDonald’s
This two-word phrase every Chick-fil-A employee says is part of what makes people love the brand
My pleasure
When malls stopped growing in the 1980s, Chick-fil-A didn’t give up. What did they build instead?
Free-standing stores with drive-thrus
How many stores can most Chick-fil-A operators run?
1
What statement did the CEO make to show they serve everyone?
We serve everybody
How many U.S. locations does Chick-fil-A have?
2,600 or 3,200
What does CFA do to avoid confusion and make operations faster?
Clues: M____ S____
Menu Simplicity
While other chains open hundreds of stores a year, Chick-fil-A only opens about 100. Why?
To maintain quality and keep things under control
Who owns the land and building in a Chick-fil-A franchise?
Chick-fil-A
Why is sticking to strong company values risky?
some people might disagree with those values
How many total applicants try to become Chick-fil-A operators each year?
8,000
How does CFA keep quality and service high?
The company only lets a small number of people open a Chick-fil-A each year.
In 2014, Chick-fil-A opened a test kitchen to try out new ideas. Why is that a smart move?
So they can experiment and innovate without messing up the main business
How does Chick-fil-A pick who gets to run a store?
Through a highly selective application process
What day of the week does Chick-fil-A stay closed, even if it means losing sales?
Sunday
How many new Chick-fil-A operators are selected each year?
130
One of the best examples of how CFA practices its values and cares about balance?
Chick-fil-A closes every Sunday, even if they lose money.
Chick-fil-A reached $10 billion in sales in 2016. What kind of stores helped them get there fast?
Drive-thru-focused stores or high-performing stores
How does Chick-fil-A fund its growth?
Retained earnings
What type of organization is Chick-fil-A?
Private
What does Chick-fil-A call its employees?
Team member