Food Safety
What is an example of a physical contaminant? And how can you prevent it from happening?
Hair, Nails, Plastic, etc…
What size cup should you use for employee meals?
Medium
What is the hold time for Chicken?
20 min.
What’s the full ingredients for a CFA original sandwich.
Toasted Bun, butter, 2 pickles (dating not matting), filet (rough side down).
What is the Core 4
Create eye contact, Share a smile, Speak with a friendly tone, always say “My Pleasure”
What temp should chicken be cooked to?
165+
Which employee has worked for CFA griffin the longest?
Momma T
What is the hold time for Fries in the holding station and then in the chute?
5 min in the holding station and then only 2 min in the chutes
How many clicks of Salt go on a half bag of fries and then a whole bag?
2 clicks for half and 4 clicks for a whole.
What three behaviors should you adopt with reading a Guest?
Look, Listen, Observe
Name the three types of contaminant.
Biological, Physical, and Chemical
What current manager met his wife here?
Charley met his wonderful wife Madison.❤️
What is the hold time for Mac and Cheese? Cupped and cooked?
20 mins cupped and 2 hours cooked.
How often should a surface be cleaned and sanitized? Give a BOH example and a FOH example.
At least every 4 hours.
Knives and utensils
Dining room tables and chairs
What does BOG and DOC stand for and what is it?
”Be Our Guest” and “Digital Offer Card”
It is a coupon for a free item or meal.
From what range is the Temperature danger zone?
40 to 140
How many years have we been open as a CFA location?
7 going on 8
What temp does soup need to reach before preparing it to be served?
190
What is the correct weight for an ice dream cone?
4.5
What is 2nd Mile service and what are the four things that guest say they want to see for 2nd miles service?
Create a Moment.
1. Offer a warm welcome and Fond Farewell
2. Personalize with guest name
3. Check-in with Guest
4. Find the “little things” to spread joy
What does TCS mean and what is an example of TCS food?
Refers to food that is potentially hazardous, requiring time and temperature controls to help prevent the growth of microorganisms. Chicken, sausage, leaf lettuce, etc…
What year did the first CFA open and what kind of store was it?
1967, Mall store
How does the breading IPad come up with the amounts of food to cook?
It tracks the sales for each item the previous hour and then the same hour the previous year. It also communicates with the timer system to know how much chicken is going in and out.
How long should you wait before using the same side on the ice dream machine?
At least 10 seconds before using the same side again. This allows the machine to keep up better by giving it enough time to freeze the ice dream base.
What does the acronym H.E.A.R.D. stand for? And what is it?
Hear to understand
Empathize to feel their concern
Apologize with “im Sorry”
Resolve the issue
Delight the guest
Its used as a recovery method when there is a customer issue.