Hospitality
What is the response given when the guests says "Thank you!"
My Pleasure!
How often should you wash your hands?
Every hour.
What is an example of elevated language?
May I refresh your beverage?
May I take away your trash?
Absolutely, Certainly
How many nuggets go on a Cobb salad?
8, chopped
How many crackers go with one cup of soup?
2
What is the CORE 4?
Smile, Share Eye Contact, Speak with a friendly tone, Always Say My Pleasure!
What is the temperature danger zone?
40 - 140 degrees
The E in the HEARD model means what?
Empathize. Understand why the guest is upset.
What do the tabs on the red/white nugget boxes do?
They allow distinction between the nuggets and strips that go in the boxes. They also act as a vent for the nuggets/strips in order to stay crispy.
How many quarts of lemon juice is needed to make lemonade?
2
What is the mission of Chick-fil-A EastChase?
To be a place where people genuinely feel cared for
What must all BOH employees wear while working in the kitchen?
Gloves, hair nets, beard nets (guys)
What is the correct way to ask a guest if they need a refill?
Would you like a refill on your beverage?
What type of oil do we use to fry our chicken? Our fries?
Chicken - Peanut Oil
Fries - Canola Oil
What are the three types of cheeses offered at Chick-fil-A?
American, Colby Jack, and Pepper Jack
What is Second Mile Service?
It' all about creating moments with our guests by generously going above and beyond what is asked of us. You can create moments for guests by exceeding their expectations. You can create moments by offering a warm welcome and fond farewell, personalize with Guest's name, check-in with guests, and find the little things to spread joy.
Name 2 of the biggest cross-contamination risks in our restaurant.
Raw chicken to cooked/ready-to-eat foods & unwashed produce
How should one answer the phone?
Thank you for calling Chick-fil-A at EastChase. This is _____ speaking. How may I serve you?
Name the ingredients on a Grilled Chicken Club Sandwich.
Multigrain Bun, Green Leaf Lettuce, Tomato, Grilled Chicken Breast, Colby Jack Cheese, and Bacon
What fruit is served in the Market Salad?
Red and Green Apples, Strawberries, and Blueberries
Name our core values correctly in order and give an example of each.
Serving Spirit, Passion, Integrity, Excellence, and Stewardship
Name an example of biological, physical, and chemical contaminants
Bio - bacteria, fungi, parasites
Physical - hair, fingernails, bandages, jewelry, insects, dirt
Chemical - pesticides, chemicals stored near food prep areas, unsafe lubricants
Winning Hearts Every Day consists of a clean & safe environment, fast & accurate service, great food, and ________.
Genuine Hospitality
Describe an original chicken sandwich.
A boneless breaded filet on a toasted buttered white bun with two dill pickle chips.
What kind of dressing comes on the kale crunch side?
Apple Dijon Vinaigrette