Phone Courtesy
The length of time it should take before answering an incoming call.
What is as soon as possible?
Recipient will receive notification on connected device and choose to answer / decline.
What is incoming call
Maintaining a client's confidentiality while managing a phone call supports what federal regulation?
What is HIPAA
Caller on an active call sends a call straight to another caller
What is direct transfer
What is a competency assessment
Caller on an active call asks for permission before sending the call to another recipient.
What is a warm transfer
These options include the ability to access mute/hold/transfer/add participant... while on an active call.
What are active call controls
One has the option to download app via these 2 phone options
What is IOS or Android phone
The 3 options Dialpad offers to make a phone call.
What are dialer, search, and chat
What I am expected to do after this training so I can become a confident beginner
What is practice