Permanent Supportive Housing
Diversion
SOAR
Trauma-Informed Care
Emergency Shelter
100

What type of housing assistance is available to clients who have a history of chronic homelessness and a disability?

Permanent Supportive Housing

100

To the client, diversion should feel like


A. Taking an exam

B. Proving their desperation

C. A caring approach to their needs


C. A caring approach to their needs

100

Which of the following is NOT a primary eligibility criterion for individuals seeking SSI/SSDI benefits through the SOAR program?


A. Severe mental illness

B. Use of technology

C. Lack of stable housing

B. Use of technology

100

True or False: Homeless women, transgender individuals, and gender-nonconforming individuals are at a higher risk of experiencing gender-based violence while living on the streets or in shelters.

True

100

Should shelters work independently or in coordination with other parts of the homeless response system?

In coordination with other parts of the homeless response system

200

Which of the following is a barrier to implementing PSH programs in urban areas? (Select all that apply).


A. Limited funding

B. Zoning restrictions

C. Overly populated

A. Limited funding

B. Zoning restrictions

200

True or false: Implementing diversion will improve your system flow.

True

200

What challenges do individuals face during the SSI/SSDI application process? (Select all that apply).


A. Navigating complex procedures

B. Obtaining medical documentation

C. Effective communication with SSA staff

A. Navigating complex procedures

B. Obtaining medical documentation

C. Effective communication with SSA staff

200

Which of the following best describes the effects of trauma?


 A. Emotional trauma can lead to mental or emotional problems but doesn't usually have physical effects.

B. Traumatic experiences of any kind can lead to emotional problems, mental health problems, physical problems, or all of these.

C. Trauma can produce immediate short-term health effects, but its long-term health effects have never been studied.

B. Traumatic experiences of any kind can lead to emotional problems, mental health problems, physical problems, or all of these.

200

Housing-focused shelters believe that housing is the _____ step toward a healthy and stable life.


A. First

B. Only

C. Third (following sobriety and employment)

A. First

300

PSH programs offer case management, mental health/substance abuse treatment, and job placement assistance. What other services are offered? (Select all that apply).


A. Vocational training

B. Therapy

C. Healthcare coordination

A. Vocational training

C. Healthcare coordination

300

Diversion is an approach that helps people who just lost their housing avoid homelessness by identifying ________.

Alternative Housing Options

300

What essential benefits do the SOAR program help individuals secure to stabilize their income?

SSI (Supplemental Security Income) and SSDI (Social Security Disability Insurance) benefits

300

Which of the following statements are NOT true?


A. LGBTQ+ youth are disproportionately represented in homeless populations due to family rejection and discrimination.

B. LGBTQ+ youth often face additional challenges related to their sexual orientation and gender identity.

C. Finding safe and accepting shelters is usually easy for LGBTQ+ individuals.

C. Finding safe and accepting shelters is usually easy for LGBTQ+ individuals.

300

Which of the following describes the practices of low-barrier shelters? Select all that apply.


A. Allowing pets whenever possible

B. Requiring residents to check in at 5 pm

C. Allowing families to stay together

A. Allowing pets whenever possible

C. Allowing families to stay together

400

PSH programs meet the diverse needs of different populations by tailoring services, incorporating trauma-informed care, having accessibility accommodations, and ______.


A. Dietary restrictions

B. Youth-focused programming

C. Reducing case managers' caseloads

B. Youth-focused programming

400

A staff member and a client are having a housing problem solving conversation. Does it sound like they're working through a list of questions or like they're having an open-ended, free exchange?

Open-ended free exchange (that explores all potential housing options other than entering homelessness)

400

Becoming SOAR certified involves online training, passing an exam, and submitting ________.

a medical summary report or application.

400

Which one of the following is the best definition of vicarious trauma?


A. Trauma from physical injury

B. Trauma from hearing others' stories of trauma

C. Trauma from the guilt of ignoring others' problems

B. Trauma from hearing others' stories of trauma


400

How can emergency shelters be designed to effectively accommodate diverse populations with specific needs? Select all that apply.


A. Accessibility

B. Cultural sensitivity

C. Language services


A. Accessibility

B. Cultural sensitivity

C. Language services

500

Increased funding for affordable housing development, expansion of healthcare coverage, zoning reforms, and incentives for landlords to participate in housing voucher programs are needed at the ______, _____, and ____ levels to support the expansion and sustainability of PSH initiatives.

Federal, state, and local levels

500

Diversion is a type of progressive engagement. What is progressive engagement?

It's starting with the minimum intervention the client might benefit from and then scaling up as needed.

500

What does SOAR stand for?

SSI/SSDI, Outreach, Access, and Recovery (SOAR)

500

Humans instinctively have a fight, flight, freeze, or fawn response to extremely stressful events. Which one of the following is the best definition of the fawn response?


A. Running away from a bad situation, like a baby deer

B. Using flattery and appeasement to neutralize a bad situation

C. Reasoning calmly and logically through a bad situation  

B. Using flattery and appeasement to neutralize a bad situation

500

True or false: Shelters should focus exclusively on providing food, a place to sleep, and other immediate needs.

False (Shelters should focus on helping clients get housed in addition to meeting their immediate physical needs.)