Trend(s)
Complaint Description: The Retention II specialist told my policyholder that the Accident Free Discount would save them 35% on their added vehicle.
Quote & Bind > Quote or Price > Discounts or Surcharges-Auto > Accident Free Discount
Error: The specialist encouraged the customer to transfer their policies to an agent closer to their home address.
State Farm Answers PRO200660: Change Agent Request
This country's military tanks are equipped to make tea
England
If the crew needs hot tea or coffee, they can just reach for the boiling vessel inside the tank.
Source: Challenger 2’s secret weapon: A cup of tea at Forces
Submitter: ECC Retention Supervisor Will Forte
Complaint Description: State Farm Agent Uma Thurman has alleged that Care Center Specialist II Rodney Dangerfield applied the AFD to an added vehicle application for policyholder Bill Murray. Uma is not happy that she has to call Bill to tell him about the rate increase.
Agent
EUR stands for...
Enterprise Underwriting Reports
Complaint Description: The specialist quoted my replacement vehicle at $65 per month but I just received my policy in the mail and it shows a monthly premium of $88.
Quote & Bind > Process or Procedure > Workflow - Policy Transaction > Replacement (A) > Quoted vs Issued Premium
Error: The specialist refuses to complete a replacement vehicle transaction because the customer has an open claim on the vehicle they want to replace.
State Farm Answers PRO200922: Scope Statements for Auto Products
Prior to the invention of toilet paper, Americans used this item to tidy up in the bathroom
Corn husks
There’s no way that was comfortable.
Source: What Did We Use Before Toilet Paper? at Cottonelle
Submitter: Claim Specialist Eva Mendes
Complaint Description: Policyholder Alec Baldwin filed a claim for a broken windshield, but his vehicle does not have glass coverage. Can you please review the interaction from 1-1-2024 to see if he requested the coverage?
Claims request
PBRI stands for...
Peril Based Risk Information (Tool)
Complaint Description: I called last Saturday and spoke to a specialist who told me that my policy carried a monthly premium of $84. However, when I spoke to my agent today, they informed me that the policy actually costs $91 per month.
Billing & Payments > Billing/Payment Information > Billing/Payment Information > Payment/Premium Details
Error: The specialist failed to select a next function which caused the replacement transaction to remain in a pended status in NECHO.
State Farm Answers KA203862: NECHO Keyboard Commands and Tips
The unicorn is the national animal for this country
Scotland
In Celtic mythology, the fictional creature is connected with both chivalry and dominance as well as purity and innocence.
Submitter: State Farm Agent Jake Gyllenhal
Complaint Description: Policyholder Emma Stone informed me that you told her she could move her policies to an agent closer to her home address. ECC needs to stop referring my business to other agents.
Agent
ECRM stands for
Enterprise Customer Relationship Management
Complaint Description: After a very contentious call with ECC on Friday night, I began receiving text messages from a private number in the early hours of Saturday morning. The text messages contained derogatory language and statements and grew increasingly more hostile at they continued.
Personal Conduct Concerns (Non-Sales) > Harassment > Non-Physical
Error: The specialist deleted a replacement transaction in NECHO after the customer called back to report that the financing fell through for the new vehicle.
State Farm Answers KA204720: NECHO Applications and Policy Transactions - Reversing and Revising Submissions after Telephone Retrieval
This popular summer treat was invented by accident
Ice Pops
In 1905, young Frank Epperson left water and soda powder outside overnight with a wooden stirrer in the cup. When he discovered the mixture had frozen, the “Epsicle” was born.
Submitter: State Farm Agent Herb Brooks
Complaint Description: Care Center Specialist II Jim Carrey bound an added vehicle with the AFD for policyholder Kathy Bates. I'm not going to call Kathy to explain the premium increase. You made the error so you need to call her.
AOBOPH
ATAF stands for...
Auto Theft Prevention Authority Fee
Complaint Description: The RII specialist to whom I spoke was incredibly rude to me throughout the entire interaction. They called me a "Karen" and did everything they could to avoid helping me obtain the proof of insurance I needed for a new vehicle.
Customer Service > Communication Style > Lack of Sympathy or Empathy > Rude Specialist
Customer Service > Communication Style > Felt Accused or Integrity Questioned
Quote and Bind > Scope > Did not perform in-scope transaction > Perceived lack of willingness to assist
Error: A California resident wanted to opt out of the sale of their personal information and the specialist referred them to their agent.
State Farm Answers PRO202407: Assist A California Customer Who Requests to Opt Out of the Sale of Their Personal Information
Switzerland prohibits the ownership of just one of this type of animal
Guinea Pig
Since guinea pigs are such social creatures, one guinea pig would get lonely so having just one is considered animal abuse in Switzerland.
Source: Laws Involving Animals – Real and Mythical at Library of Congress
Submitter: State Farm Agent Katie Holmes
Complaint Description: Policyholder Willem Dafoe spoke to ECC Retention on 2-1-2024 to complete a replacement transaction. He swears that he requested full coverage but claims denied his claim due to not having collision coverage. Please research the call so we can settle this claims dispute.
AOBOPH
NECHO stands for...
Networked Electronic Communication with Home Office