OPERATIONS
Review and Act on this list daily and partner with leadership
What is Discrepancy Follow Up?
There was a small break from me but I start back up in April. I'm a clear measure of how great your service is
What is the CXE survey?
Cross trained but always with an eye on style fashion and standards
Who is Juny and Amanda
The Goose Journey has 5 steps
False
GJ has 4 steps can you name them in order to double your points
Send me immediately after a transaction
What is Thank you notes
Check and follow up on BOH tasks (Ex. Cycle counts, SFS, RTV in a timely manner
What is email management?
Warranty, Made In Canada, Family Owned, Sustainable, Snow Mantra
What is brand story?
Partner with Charles, Juny, Amanda or any available leader if they are not here
What is the standard for removing product from a mannequin?
Warranty covers everything in the store from any type damage
False
Can you explain the warranty to double your points
My name and their name, something personal from the interaction, a reference to the item I bought.
What is the ingredients for a strong thank you note
Regular checks for damages, misplaced items and discrepancies.
What is Audits and Inventory Checks
The 5MSB behaviors in order and the steps for each behavior
What is
Zoning and hosting
3 attemps: TEI USP Fit session
TOPC: Target Occasion Preference Canada Goose
Dress & Style 3: show 3 different catergories
Brand Story: Share our uniqueness
When these tools are used correctly you are guaranteed a strong close
What is Visual I pad and Closing Checklist
If you purchase a coat in Bloomingdales you can still return it at any CG store.
False
What is our return policy to double your points
I'm new and exciting and represent the next step of elevation in outreach
What is Clientela?
Items picked and delivered to sales floor within 2 minutes
What is the standard speed to floor
When the guest leaves you want them to shout your name from the roof top their so satisfied with your service
What is the Ambassador score?
Buttons, Zippers, Spacing, Cinch cords, Replenishments, Folds
What is visual maintenance / recovery
The education corner is for learning and should remain neat and ready for growth at all times.
True
Name 3 things you could do in the education corner to double your points
To complete me correctly I start with a phone call and follow up email. I end with an email and follow up with my guest
What is SFS
Effective use of time
What is Productivity during downtime?
No matter how well you go through the 5MSB you need these 2 behaviors to achieve an Ambassador rating
What is small talk and personal connection?
I was recently updated to streamline the way you find me, so you can comfortably suggest me to every guest who needs a little aprotection or maybe even just stylish clarity
What is the eyewear fixture
There are 3 new role outs coming this Spring / Summer
True
Name all 3 to double your points
With all these new tools there will be a $ amt. attached to me in the very new future
What is my GRM goal?