Desk Questions
Emergency Response
StarRez
Teams
Conferences
100

A parent calls asking about financial aid information between the hours of 8am-4pm what do you do?

Politely ask them to transfer them to the financial aid office and complete the transfer

100

What is the phone number for Maintenance and Housekeeping?


x11111

100

Where can you find conference information?

Under the conferences tab on the left

100

Where is the form must you fill out every desk shift?

Top of the CGS Teams under Desk log.

100

Where is the conference calendars and where should you look for upcoming conferences?

Microsoft teams and printed in offices

200

A parent calls asking if their student's housing contract is signed. what do you do?

Ask them for a FERPA code. If they don't have it tell them to call back when they do have it.

200

A conference attendee calls about a leaking sink, What are your next steps?

1. ask the amount it leaks to gauge if it is an emergency. 

2. If it is not an emergency place a work order

3. if it is an emergency call maintenance and place a work order.

200
What is the first thing to ask a student if you are looking them up?

Student ID number

200
Under which folder is all of the logs you need for a desk shift?

Desk Forms

200

What is Ops responsibilities in conferences?

1. Room set-up with trash and cups

2. Room Checks after conference leaves for damages

3. helping facilitate check-ins and key packets and audits.

300

Lost and found from a camp is brought to the desk. Whats next?

Fill out the lost and found log. Look up contact information on starrez and contact the person if you can. Place the items in the lost and found.

300

The power goes out in AJ W after 8pm, what do you do?

call Bill Hock and then call prostaff on call

300

Where is the status of a housing contract kept?

Applications and the flag on the contract.

300

You need to make a temporary key for a conference guest who has lost one. Where does this information go and who should you inform?

The temp key log and inform camp liaison

300

When do we as a team meet to talk about conferences?

Wednesdays at 10am in D2 Flex dining room
400

A parent calls directly asking for Nickie Smith. What are your next steps?

1. Ask the parent what the situation is and to give you further clarification.

2. if you can answer the question thoroughly answer it.

3. if it needs a higher level of attention, ask Jonathan or take a message and teams Nickie. 

400

If a person finds bedbugs in their space, what do you do?

Tell them NOT to move. During business hours call maintenance immediately. After hours call pro-staff and follow all of their instructions.

400

A person wants a van, what do you do?

Search their name in StarRez. Issue the resource to them under +New resource, and give them the keys and the liability form.

400

Where should all operations forms and work information be placed?

Work Crew forms

400

Where can you find what buildings a camp is using?

Conference calendar grid view on teams. 

500

A person comes to the desk needing to pay for their conference stay, what do you do next?

1. look on StarRez for their bill amount.

2. have them pay that amount on the credit card machine.

3. staple the receipt onto a blank paper sheet and give it to Teresa.

4. Update their bill on StarRez

500

Emergency maintenance isn't responding after hours and there is a flood, what do you do?

Call pro-staff on call and explain the situation. Follow all instructions given by them.

500

We need to contact a person to notify them of a lost item, where do we find their contact information?

Profile, addresses, and housing contact. We may only use the housing contact. 

500

What chat should you have open at any desk shift?

Housing services team chat

500
Where is the information that all partners need to know for a camp?

The conference confirmation email sent to all partners.