A parent calls asking about financial aid information between the hours of 8am-4pm what do you do?
Politely ask them to transfer them to the financial aid office and complete the transfer
What is the phone number for Maintenance and Housekeeping?
x11111
Where can you find conference information?
Under the conferences tab on the left
Where is the form must you fill out every desk shift?
Top of the CGS Teams under Desk log.
Where is the conference calendars and where should you look for upcoming conferences?
Microsoft teams and printed in offices
A parent calls asking if their student's housing contract is signed. what do you do?
Ask them for a FERPA code. If they don't have it tell them to call back when they do have it.
A conference attendee calls about a leaking sink, What are your next steps?
1. ask the amount it leaks to gauge if it is an emergency.
2. If it is not an emergency place a work order
3. if it is an emergency call maintenance and place a work order.
Student ID number
Desk Forms
What is Ops responsibilities in conferences?
2. Room Checks after conference leaves for damages
3. helping facilitate check-ins and key packets and audits.
Lost and found from a camp is brought to the desk. Whats next?
Fill out the lost and found log. Look up contact information on starrez and contact the person if you can. Place the items in the lost and found.
The power goes out in AJ W after 8pm, what do you do?
call Bill Hock and then call prostaff on call
Where is the status of a housing contract kept?
Applications and the flag on the contract.
You need to make a temporary key for a conference guest who has lost one. Where does this information go and who should you inform?
The temp key log and inform camp liaison
When do we as a team meet to talk about conferences?
A parent calls directly asking for Nickie Smith. What are your next steps?
1. Ask the parent what the situation is and to give you further clarification.
2. if you can answer the question thoroughly answer it.
3. if it needs a higher level of attention, ask Jonathan or take a message and teams Nickie.
If a person finds bedbugs in their space, what do you do?
Tell them NOT to move. During business hours call maintenance immediately. After hours call pro-staff and follow all of their instructions.
A person wants a van, what do you do?
Search their name in StarRez. Issue the resource to them under +New resource, and give them the keys and the liability form.
Where should all operations forms and work information be placed?
Work Crew forms
Where can you find what buildings a camp is using?
Conference calendar grid view on teams.
A person comes to the desk needing to pay for their conference stay, what do you do next?
1. look on StarRez for their bill amount.
2. have them pay that amount on the credit card machine.
3. staple the receipt onto a blank paper sheet and give it to Teresa.
4. Update their bill on StarRez
Emergency maintenance isn't responding after hours and there is a flood, what do you do?
Call pro-staff on call and explain the situation. Follow all instructions given by them.
We need to contact a person to notify them of a lost item, where do we find their contact information?
Profile, addresses, and housing contact. We may only use the housing contact.
What chat should you have open at any desk shift?
Housing services team chat
The conference confirmation email sent to all partners.