Internal Stakeholders
Who identifies opportunities, takes risks, and provides leadership for the business?
Who is the Entrepreneur/Business Owner?
Which external stakeholder buys products or services from the business?
Who are Consumers?
When stakeholders work together for a common goal, this is called a ______ relationship.
What is a Co-operative Relationship?
What is one common strategy to avoid stakeholder conflict?
What is Open Communication / CSR / Stakeholder Involvement?
Stakeholder mapping compares two key factors: power and ______.
What is Interest?
Which internal stakeholder organises resources and motivates staff to achieve business goals
Who are Managers?
Who supplies raw materials, products, or services to the business?
Who are Suppliers?
Employer investing in staff training while employees gain skills is an example of what type of relationship?
What is Co-operative?
A supplier and manager meet to discuss delayed payments. Which conflict resolution method is this?
What is Meeting & Talking?
On a Power-Interest Grid, stakeholders with high power and high interest must be…
What is managed closely?
This group provides time, skills, and ideas to keep the business running day-to-day.
Who are Employees?
Which external stakeholder enforces laws, provides supports, and expects taxes from businesses?
Who is the Government?
When stakeholders’ goals clash so that one benefits while the other loses, it’s called a ______ relationship.
What is a Competitive Relationship?
An employee and employer negotiate a four-day week. Which method is used?
What is Negotiation/Bargaining?
Customers with low power but high interest should be…
What is kept informed?
Who provides funding in exchange for ownership (equity) or expects repayment with interest (debt)?
Who are Investors?
This group often wants job creation, environmental responsibility, and ethical practices.
Who is the Local Community?
Investors wanting high dividends while managers want reinvestment is an example of what?
What is a Competitive Relationship?
A neutral third party helps a community and developer reach agreement but doesn’t make a ruling. Which method is this?
What is Mediation / Conciliation?
What is one benefit of stakeholder mapping for businesses?
What is improved decision-making / better strategic planning?
Give one main need/want of employees.
What is fair pay, good working conditions, or respect?
Groups like the Small Firms Association that lobby for members’ interests are called what?
What are Interest Groups?
Give one example of two producers in a co-operative relationship.
What are local producers sharing resources or promoting a festival together?
An independent decision is legally binding on both sides. Which resolution method is this?
What is Arbitration?
In the AIB branch closure case, name one stakeholder with high interest but low power.
Who are Customers (especially older customers)?