Communication Essentials
What is the purpose of using the SBAR communication method?
To provide a structured framework for clear and concise communication.
Why is teamwork crucial in healthcare?
It improves patient outcomes by fostering collaboration and coordination.
What term describes harsh criticism or public reprimands in healthcare?
Verbal abuse.
What is the "Right Task" in the five rights of delegation?
Ensuring the task is suitable for the patient’s needs.
Which type of power comes from a formal role, such as a team leader?
Legitimate/Formal Power.
Name one essential component of formal meetings in healthcare.
Having a clear agenda or objectives.
Which team member role ensures alignment and organization in a team?
The Coordinator.
What mental health effects can incivility have on healthcare professionals?
Anxiety, depression, and a hostile work atmosphere.
Name one benefit of effective delegation in nursing.
Enhances time management
supports skill development.
efficient work distribution
Define "referent power."
Power derived from personal leadership qualities that inspire others to follow.
Why is active listening important in healthcare teamwork?
It helps ensure understanding and fosters effective team collaboration.
What is a "clinical microsystem" in healthcare?
The frontline unit where patients and care teams interact.
Name one impact of incivility on healthcare organizations.
Decreased job satisfaction
Burn out
higher turnover rates
Which "Right" ensures that the delegatee receives clear instructions?
Right Direction/Communication.
What is "empowerment" in team dynamics?
Enabling team members to take on leadership and decision-making roles over time.
What does "mindful communication" mean?
Being aware of how and why we communicate, considering the receiver’s perspective.
What are three core skills necessary for effective team functioning?
Communication, collaboration, and coordination.
What is a zero-tolerance policy?
A policy that does not permit any form of incivility or disruptive behavior.
Why is accountability important in delegation?
The delegator remains responsible for the outcome of the delegated task.
Which theory highlights intrinsic motivators like accountability and feedback?
Herzberg’s Theory on Job Satisfaction
Give an example of a tool that enhances communication clarity in healthcare.
Checklists.
Listening & Assertiveness.
Mindful Communications.
SBAR Method.
Name two types of healthcare teams.
Interprofessional teams
multidisciplinary teams.
clinical microsystems
What does "Code Pink" refer to in addressing incivility?
A safe reporting system for incidents of incivility.
What strategy can healthcare teams use to resolve conflicts effectively?
Active listening, empathy, and collaboration.
How does an effective leader empower their team?
By gradually stepping back and allowing the team to lead itself.