Control/Problem Orientation: Feeling the need to have some or all control over our lives.
What is 'psychological reactance'.
100
Conflict is ____ in small groups.
What is 'inevitable'
100
This is what intrinsic conflicts begin from.
What are 'disagreements related to the task'.
100
Unlike intrinsic conflict which is within the group, extrinsic conflict is between what?
What is 'group members'.
100
Something you try to manipulate in order to gain the upper hand that may motivate your communication.
What is 'strategy'.
200
Control/Problem Orientation: This strategy includes statements such as 'You need to be more considerate' and 'You have to listen to me'.
What is 'control strategies'.
200
Conflict intrinsic to the task and conflict extrinsic to the task.
What are 'the two types of conflict'.
200
The two forms of intrinsic conflict.
What are 'substantive and procedural'.
200
There are 5 steps in this conflict resolution process.
What is 'conflict management'.
200
High Context/Low Context: Use communication in which most of there information is either in the physical context or internalized in the person.
What is 'High context culture'.
300
A strong judgement of a person. Can look at tone, posture, expression, message content, etc.
What is 'an evaluation'
300
Conflict involves a disagreement over 3 things. What are those elements?
What are 'task/procedural issues, personality/affective issues, and over competitive tensions'.
300
A comprehensive procedure designed to help you understand and solve complex decisions.
What is 'the decision-making plan (DMP)'.
300
___ extrinsic conflict often causes harm to a group.
What is 'unmanaged'.
300
Strategy/Spontaneity: This element of communication is characterized by honesty, directness, and good faith.
What is 'spontaneity'.
400
Neutrality/Empathy: A supportive strategy involving approaching a discussion with the intent to understand the other person's position from his or her point of view.
What is 'empathy'.
400
Supportive strategy involving approaching a discussion with the intent to understand the other person's position from his/her point of view.
What is 'empathy'.
400
This orientation allows others an equal contribution to the discussion and decision-making.
What is 'problem orientation'.
400
Extrinsic conflict deals with tensions arising from non-compatible ____.
What is 'personalities'.
400
The three standard procedures in making a decision.