Plan ahead, avoid mixed messages, stay in control, reject the action (not the person), take your time, make eye contact, change the subject, use humor, say what you mean, don't apologize, suggest an alternative, walk away
What is refusal skills
200
Poor communication, power struggles, personality differences, jealousy, prejudices
What is why conflicts occur
300
Companionship, love & affection, support, positive self-concept, expanded interest
What is rewards of relationships
300
Keeping an open mind, eliminating distractions, listening with a purpose, making eye contact, focusing your attention, controlling negative emotions, not cutting off the speaker
What is active listening
300
Be willing to contribute, avoid competing with other teammates, work to resolve conflicts, support team decisions, do your fair share, use good communication skills, respect differences, focus on team goals, pitch in to help