Organizing Patient Care
a nurse with a graduate degree that provides clinical leadership in all healthcare settings. This nurse creates and manages micro systems of care that are responsive to the healthcare needs of individuals and families.
What is a clinical nurse manager?
conflict theorist in the early 20th century felt conflict can be avoided by doing this
What is teaching employees the right way of doing procedures/tasks?
these are external factors that affect communication process in an organization
what are weather, timing, status and temperature, power, authority, and organizational climate itself?
a nurse is hired by a local hospital to be a case manager. The case manager will be evaluated on effectiveness of case management using this criteria
What is length of sty per confinement?
What is profit margin per patient stay
conflict is most similar to which of the following emotional states that also can foster growth
What is stress?
a nurse has communicated to a coworker that she heard the manager telling the CEO overtime will be cut in half. The nurse is engaging this type of behavior
What is the grapevine? what is gossip?
primary care nursing has these benefits
What is the nurse at the bedside giving care?
What is a nurse that can function with a mixed skill set?
What is job satisfaction that is high?
what is hight quality holistic nursing care?
a nurse is mad at herself for not organizing her time better as she is faced with hanging up an IV Antibiotic. The nurse is struggling with which category of conflict?
What is interpersonal conflict?
this is why nonverbal communication is considered more reliable than verbal communication
What is conveying the emotional part of the message?
these are examples of functional nursing tasks
What is chekcing blood pressure? What is administering meds? what is changing linens?
what is bathing patients?
A nurse manager has noticed a rapid turnover of staff on the unit that is already short staffed. The nurse manager recognized that these conditions are ____ aspects of conflict
What are antecendents?
A nurse manager is using space and territory to influence how to communicate with the nursing staff. The nurse manager is using this to contribute to the message
What is proxemics?
most team nursing was never practiced in its purest form instead it was a combination of these
What functional structure and team nursing?
The following are circumstances that make it appropriate and okay to use avoidance as a conflict strategy to deal with conflict
What are: trivial disagreements?
what is the costs of dealing with the benefit exceeds the benefit of dealing with a conflict?
What is a problem that should be solved by people other than you?
What is a problem solving itself?
What is patient diagnosis, what is admission date, what is medical diagnosis and treatment?
some feel that the role of case manager should be reserved for this type of nurse. the class feels what about this
Do you agree or disagree with this statement?
some feel that the fole of case manager should be reserved for teh adance practice nurse or RN with advanced training
When two parties are resolving a conflict and they are giving up something of equal value it is said that they are using this management technique
What is compromise?
this best describes meaningful use in EHRs
What is used to capture the right data to improve patient outcomes?
IN a recent study by Jutkowitz, Nyman, Michaud, Abraham and Dowd, it was noted that disease management did not have an impact on these chronic diseases
what is diabetes? arthritis? and osteoperosis?
This component is necessary for a manager to use when utilizing collaboration as a means of resolving conflict
what is a supraordinate goal?
the gatekeeper in a group does this best
what is promoting open communication and helping to facilitate participation
what is team nursing?
conflict by this time period was accepted passively and perceived as normal and expected. Attention was centered on teaching managers how to resolve conflict rather than how to prevent it
What is early in the 20th century?
these are characteristics of an effective leader that allows for followers to receive a clear message
what are congruent verbal and non-verbal communication?
this type of model for delivering nursing care is cost effective, primary care, utilizing care coordination, ensuring high value and improving health outcomes
What is Patient-Centered Medical Home (PCMH)?
too much conflict in an organization results in this
What is reduced organizational effectiveness with eventual immobilization?
the qualify of organization and unit-level communication continues to be affected by these differences
What are gender, power and status?
this type of organized nursing care has the nurse follow the patient from initial diagnosis through the entire course of medical treatment
What is a nurse navigator?
in this stage of the conflict process an individual can feel the conflict but not perceive the problem i.e. in this stage he/she feels conflict is present but may be unaware of it's roots
What is 3rd stage the felt conflict?
this nonverbal communication has decreased over the years as a result of individuals looking down at ther smart devices
What is eye contact?