What is (answers will vary but should be one of the following: the right to be informed, to safety, to choose, to be heard, to a remedy, to consumer education, to service)?
100
One source of complaints by consumers.
What is (answers will vary - such as motor vehicle purchases or repairs, credit repair scams, telemarketing sales, online purchases, travel promotions, etc)?
100
An example of a government agency that is a consumer information source.
What is (answers will vary - FTC, FDA, USDA, etc)?
200
A name given to a product or service to distinguish it from other similar products or services.
What is a brand?
200
BBB stands for this.
What is the Better Business Bureau?
200
A promise by the manufacturer or dealer, usually in writing, that a product is of a certain quality.
What is a guarantee?
200
Step one in the complaint process.
What is contact the place of purchase?
200
One of the types of shopping locations.
What is (must be one of the following: Traditional Retailers, Contemporary Retailers, or Non-Store Shopping)?
300
The price per unit of measure of a product.
What is unit price?
300
An example of a media source.
What is answers will vary (newspaper, magazines, radio, tv, the internet, etc)?
300
Made orally or in writing and promises a specific quality of performance.
What is an express warranty?
300
Legal action by one party on behalf of a group of people who all have the same grievance.
What is a class action suit?
300
The four factors used in comparision shopping.
What are price, quality, services, and brands?
400
The use of a third party who attempts to resolve the complaint between a consumer and business.
What is mediation?
400
A consumer information source that is also called "word of mouth".
What is personal contacts?
400
Imposed by law and is understood to apply even though it has not been stated.
What is an implied warranty?
400
A court system that resolves cases involving small amounts.
What is small claims court?
400
Occurs when consumers are given false information in an effort to make a sale.
What is fraud?
500
Third-party settlement resulting in a decision that is legally binding.
What is arbitration?
500
The third step in good decision-making.
What is determine your desired satisfaction?
500
One of your consumer responsibilities.
What is (answers will vary but should be one of the following: be honest, reasonable, active, informed, or involved)?
500
Steps two, three, and four of the complaint process.
What is contact the company headquarters (step 2), involve a consumer agency (step 3), and take legal action (step 4)?
500
Banding together of consumers to demand fair treatment from businesses.