Ergonomics
Using ________________ in the work environment promotes wellness and minimizes musculoskeletal disorders.
a. good hygiene
b. proper ergonomics
c. best practice
d. improper alignment
b. proper ergonomics
The electronic health record (EHR) refers to:
a. Software that provides the medical office the electronic component to deal with day-to-day financial and administrative operations of a medical practice.
b. the combined software program that integrates both PM and EMR.
c. Patient records in a digital format.
d. Administrative functions.
b. the combined software program that integrates both PM and EMR.
Which is not considered part of preparing the front desk at the beginning of the day?
a. checking the reading material, toys, and books
b. turning on computers, scanners, printers, and other electronic equipment
c. retrieving telephone messages, faxes, and printed lab and hospital reports
d. preparing sign-in sheet and cash balance forms
a. checking the reading material, toys, and books
When using a fax machine, you should not:
a. remove paper clips and staples from material to be scanned.
b. use typed words for numbers to avoid problems with interpretation.
c. transmit material without a cover page.
d. resend a message if noise on the line resulted in an unclear transmission.
c. transmit material without a cover page.
Which of the following is an example of software?
a. application program
b. printer
c. monitor
d. keyboard
a. application program
To avoid alignment or repetitive injuries while working, use:
a. proper ergonomics.
b. proper light.
c. standard chair.
d. wall-mounted computer screen.
a. proper ergonomics.
When using electronic health record (EHR) software, the Provider’s Home Page feature does not:
a. provide a snapshot view of daily schedules.
b. automatically post lab results into the patient’s record.
c. offer an intra-office messaging system.
d. identify health maintenance items that require immediate attention.
b. automatically post lab results into the patient’s record.
At the beginning of the day, visually inspect all exam rooms and lab areas. What items should you inspect and tasks should you perform?
a. Replace examining paper and empty waste receptacles.
b. Observe temperature and plug in any disconnected electrical equipment; check the water level in the autoclave and turn it on.
c. Restock supplies and maintain inventory.
d. All the responses are correct.
d. All the responses are correct.
Modern copy machines:
a. produce copies at a much higher cost than a printer.
b. can be programmed to perform functions such as resizing and stapling.
c. require no routine maintenance.
d. use liquid ink instead of toner cartridges.
b. can be programmed to perform functions such as resizing and stapling.
Which of the following is not a common feature of practice management software?
a. claims processing
b. financial report generation
c. word processing
d. appointment scheduling
c. word processing
Which of the following would not be considered proper seating ergonomics?
a. Backrest provides support for your lower back (lumbar area).
b. Seat front that presses against the back of your knees and lower legs.
c. Armrests, if used, support both forearms while you perform computer tasks and they do not interfere with movement.
d. Seat has cushioning and is rounded with a “waterfall” front (no sharp edge).
b. Seat front that presses against the back of your knees and lower legs.
When using electronic health record (EHR) software, the electronic superbill:
a. can be done in conjunction with charting.
b. requires fees to be manually entered individually for each procedure for each patient.
c. can only exist as a single version.
d. must be created using separate billing software.
a. can be done in conjunction with charting.
A safe environment begins at the front door. The reception room requires a safety check every morning to
ensure that it presents no hazards for patients and visitors. Which of the following is not part of evaluating the
reception area?
a. checking the temperature
b. observing the physical environment and the room’s appearance
c. placing charts for check-in
d. displaying the smoking policy
c. placing charts for check-in
Compared to inkjet printers, laser printers:
a. have lower ink costs over time.
b. are less expensive to purchase initially.
c. offer lower print quality.
d. are less popular in office environments.
a. have lower ink costs over time.
Identify advantages of using encoder software.
a. Medicare CCI edits
b. noncompliance editing
c. decrease in the rules set
d. All the responses are correct.
a. Medicare CCI edits
Which of the following working postures is not considered proper ergonomics?
a. Upper arms and elbow extended outward.
b. Head, neck, and truck are faced forward, not twisted.
c. Forearms, wrists, and hands are straight and in line, forearm at about 90 degrees to the upper arm.
d. Shoulders and upper arms are in line with the torso, generally about perpendicular to the floor and relaxed, not elevated or stretched forward.
a. Upper arms and elbow extended outward.
The electronic health record (EHR) refers to:
a. the interoperability of electronic medical records or the ability to share medical records with other health care facilities.
b. Software that provides the medical office the electronic component to deal with day-to-day financial and administrative operations of a medical practice.
c. clinical functions.
d. administrative functions
a. the interoperability of electronic medical records or the ability to share medical records with other health care facilities.
If you are the first person to arrive at the office and there is evidence of forced entry, you should:
a. go inside and look around to see if there is an intruder.
b. go inside and call building security or the police.
c. leave at once and call building security or police.
d. wait at the door for a coworker to arrive, then go into the office together.
c. leave at once and call building security or police.
How many times can data be recorded onto a DVD-R disk?
a. none
b. once
c. as many times as you want until the disk is full
d. as many times as you want until the disk wears out
b. once
Dragon Naturally Speaking® is an example of ______ software.
a. operating system
b. electronic health record (EHR)
c. practice management
d. speech recognition
d. speech recognition
When using a computer, you should not keep your:
a. shoulders and upper arms in line with your torso.
b. wrists and hands straight (not bent up, down, or sideways).
c. feet flat on the floor or supported by a stable footrest.
d. thighs perpendicular to the floor and the lower legs parallel to the floor.
d. thighs perpendicular to the floor and the lower legs parallel to the floor.
The Institute of Medicine published a report titled Key Capabilities of an Electronic Health Record System (2003) that identified a set of ________ core care delivery functions that electronic health records systems should be capable of performing in order to promote greater safety, quality, and efficiency in health care delivery.
a. 10
b. 4
c. 12
d. 8
d. 8
Daily equipment maintenance includes all but which of the following?
a. cleaning
b. ordering replacement parts
c. checking consumables
d. troubleshooting
b. ordering replacement parts
It is recommended that all central computer data be backed up:
a. daily.
b. weekly.
c. biweekly.
d. monthly.
a. daily.
When using practice management software, charge entries are typically done on the ____ screen.
a. patient demographics
b. transactions entry
c. utility menu
d. file maintenance
b. transactions entry