Whatchamacallit
A preconceived belief or opinion about a group of people that is applied to every person in that group
Stereotype
CS
Central Service
______________ allows a person to understand someone elses needs.
Communication
Don't email when ________
Angry
Contributing effectively to their team because this benefits the department, facility, profession, and patient is an example of _______ _______ skills
Human Relations
Specialized words or phrases known only by persons working in a position
Jargon
SPD
Sterile Processing Department
When speaking, you should:
Concentrate on the listener rather than oneself
All emails should have an appropriate ______ line.
Subject
Being unwilling to adapt to change, failing to get along with others, and engaging in gossip are all things that can _______ _________.
Impede Success
Basic principles about what is right and wrong
Morals
PPE
Personal Protective Equipment
Coaching is an example of:
Formal Communication
____________ information should never be sent over email
Confidential
Cooperation, promptness, trust, and good attitude can are all _______ _______ _________.
Factors Impacting Teamwork
A step in communication that occurs when the listener asks a question, repeats information, or otherwise helps the speaker to know if the message has been correctly received.
Feedback
MIS
Minimally Invasive Surgery
Behavior relating to what is “right and wrong” relative to the standards of conduct for your profession are called:
Ethical Behavior
Once a message is in _______ it no longer belongs to the sender. The same goes for social media
Cyberspace
The broad range of human characteristics that impact the employees' values, opportunities, and perceptions of themselves and others at work.
Diversity
The process of transmitting information and understanding from one person to another by use of words and non-verbal expressions such as body language.
Communication
HAI
Healthcare-Associated Infection
Emotions that cause a person to react to people and/or situations in a predetermined way.
Attitude
When sending an email once something has been written and sent it becomes part of a: " ______ ______ ________"
"Permanent Business Record"
The sequence of steps used to address customer complaints and problems in a manner that yields a win-win situation for the customer and department.
Service Recovery