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Which of the following is an example of nonverbal communication?
What is smile
What is the HIPAA Privacy Rule designed to do?
What is keep personal health information private
How is the term stereotyping defined?
What is assumptions based on nonfacts
Which of the following is the conflict-handling style best suited to issues between two equally powerful parties?
What is compromising
A patient who covers his or her mouth most likely is communicating which nonverbal message?
What is embarrassment
How can the dental healthcare team can help establish sincerity with the patient?
What is by removing a physical barrier
What does the term semantics refer to?
What is a change in a word’s meaning
When a dental practice has a complex problem that requires multiple areas of expertise, which of the following conflict-handling styles should be exercised?
What is integrating
Which of the following types of communication is sent through a formal downward channel of communication?
What is rule changes
What is the goal of an active script?
What is to create a positive image of the dental practice
What takes place when the sender and the receiver exchange information in real time?
What is interpersonal communication
The communication process consists of five elements. Which element is responsible for providing feedback?
What is The receiver
When is a conflict constructive?
What is when it identifies different solutions to problems
Which of the following should be included within the “Clinical Area” section of a dental practice procedural manual?
What is inventory procedure
In effective communication, the sender of the message is responsible for _______.
What is selecting the best medium for the message
When communicating, what is the sender’s responsibility?
What is listening to feedback
A patient is scheduled for an appointment, which has been delayed because another patient needs an emergency procedure. You notice that the patient who is waiting is sitting with arms and legs tightly crossed and fists clenched. What nonverbal communication is the patient exhibiting?
What is Anger
What is a quality of a good listener?
What is Maintains eye contact with the sender
The administrative dental assistant who answers the phone is taking the following actions. Which one would not be considered professional telephone manners?
What is Answers in four rings and asks the caller if he or she can please hold.
Which of the following speech techniques will present a positive telephone image?
What is Speaking slowly
Which of the following is one of the main elements of communication?
What is medium
If the receiver is not hearing or understanding the message as it was intended, it is said that:
What is some barrier is preventing effective communication
Terminology used in the dental office may have positive or negative connotations. Which of the following terms may be perceived as negative?
What is Remind
Which of the following belongs in the “General Instructions” section of a dental practice procedural manual?
What is team mission statement
Which of the following nonverbal cues should be practiced with caution?
What is touch