What happens during the arrival stage for Hotels, Restaurants, Rental, Theme parks
What is Check in, Be Seated, Pick Up, Enter Main Gate
100
Where you will welcome guests into their "home away from home" for the night
What is accomodations
100
The money left after necessities such as food, housing, and clothing have been paid for is called:
What is Discretionary Income
200
What happens during the occupancy stage in a: Hotel, Restaurant, Rental, and Theme Park
What is Hotel Stay, Dining Experience, Use a car, Time in the Park,
200
Where you are inviting guests to dine at your place
What is F&B
200
3. Respecting and valuing the diversity of today’s traveling public requires an understanding of ________________ and _____________ to make it easier to manage.
a. Country guest is traveling from and country traveling to
What is Country guest is traveling from and reason for visit
300
What happens during the Departure stage in a : Hotel, Restaurant, Rental, Theme Park
What is Check out, Pay Bill, Return Car, Leave the Park
300
where you are offering to make certain guests can get from one place to another.
What is transportation
300
4. A guest wants to visit an exotic destination and stay in a five-star spa resort but no five-star properties exist at that location. The guest service professional assisting the guest will need to:
What is Determine what the guest finds desirable about spa resorts.
400
1. Which of the following front office activities are included in the arrival stage of the guest cycle?
a. Reservation and pre-registration functions
b. Reservation and registration functions
c. Registration and rooming functions
d. Rooming and guest services functions
What is Registration & rooming functions
400
where you are inviting guests to share and enjoy a day’s or night’s entertainment with you.
What is attractions
500
2. Which of the following is a primary front office concern during the occupancy stage of the guest cycle?
What is coordinating guest services
500
All hosts should be:
What is welcoming, respectful, make customers feel appreciated, valued, important