1
the basis of all long-lasting relationships with clients and coworkers is
communicating
always approach the client with..
a smile on your face
verbal communication with a client that determines the client's needs
client consultation
should you argue with your client?
no
best way to understand others is to begin with an understanding of..
yourself
listening to the client and repeating, in your own words, what you think he is telling you
reflective listening
when communicating with co workers treat everyone with...
respect
when communication with managers...
be a problem solver
how long should a client consultation take?
5-15 minutes
you should approach an employee evaluation with...
a positive attitude
what is your portfolio?
pictures of your work on clients
why should you change the subject if a client is gossiping?
you need to remain professional
if a client is unhappy, what do we need to do?
get specifics
at what point should we not take a late client?
15 minutes late or if it affects your schedule
when will we use reflective listening?
during client consultation