Professional Expectations
What is Workplace Etiquette?
Most companies all you to use your work email for both work and personal use.
What is False?
**You should use your work email for work purposes only, not personal use.
Skills learned through education and practice (Teachable abilities or Skill sets)
What are Hard Skills?
Range of different people in this world, may be based on gender, race, ethnicity, religious or political beliefs, and more.
What is Diversity?
The values, beliefs, traditions, heroes, ceremonies, and how it goes about doing things.
What is Organizational Culture?
In emails, it's important to express your responses in ALL CAPS.
What is False?
**Typing in ALL CAPS can allow the receiver to take the email out of context or misread it.
What are Soft Skills?
Widely held, but oversimplified, idea about a particular type of person.
What is Stereotype?
What is:
1. Don't Type in CAPS.
2. Address & Sign all emails.
Professional requires that you follow company guidelines-the policies and procedures developed by a company to protect the employees and employer.
What is True?
Important skill when solving problems between two or more individuals.
Prejudice, either for or against, a person or group of people
What is Bias?
An example of Workplace Etiquette in Meetings.
What is:
1. Pay attention
2. Arrive on Time
3. Be prepared to take notes.
4. Dress appropriately for environment.
Whether communication is verbal or nonverbal, it must be professional.
What is True?
Evaluative or Corrective information about an action, event, or process.
What is Feedback?
Unwanted behavior, including verbal or physical conduct, that is offensive, other related to a person's race, gender, color, religious beliefs, or other protected characteristics.
What is Harrassment?
1. Identify yourself when calling.
2. Keep your volume down.
3. Return phone call promptly.
4. Be polite.
5. Ask for permission to place a person on speaker phone.
6. When leaving a message, speak clearly and repeat your name and phone number twice.
Passive listening is the ability to focus closely on what another person is saying and being able to summarize what you have heard.
What is False?
**This is Active Listening.
What is Informed Decision?
The acronym, ADA
What is Americans with Disabilities Act of 1990?