Professional Expectations
What is Workplace Etiquette?
The professional behaviors expected in the workplace
You should use your work email for work purposes only, not personal use. T/F?
True
What are Hard Skills?
Skills learned through education and practice (Teachable abilities or Skill sets)
What is diversity?
Range of different people in this world, may be based on gender, race, ethnicity, religious or political beliefs, and more.
An example of Workplace Etiquette used in an Email.
1. Don't Type in CAPS.
2. Address & Sign all emails.
In emails, it's important to express your responses in ALL CAPS. T/F?
False!
Typing in ALL CAPS can allow the receiver to take the email out of context or misread it.
What are Soft Skills?
personal attributes that can help an individual succeed in the workplace. ex: kind, friendly, on time, teamwork, problem solving
What is Stereotype?
Widely held, but oversimplified, idea about a particular type of person.
examples of Workplace Etiquette in Meetings.
1. Pay attention
2. Arrive on Time
3. Be prepared to take notes.
4. Dress appropriately for environment.
Whether communication is verbal or nonverbal, it must be professional. T/F?
True!
What is conflict resolution?
What is conflict resolution? Important skill when solving problems between two or more individuals.
The acronym, ADA means what?
Americans with Disabilities Act
examples of Workplace Etiquette on the Phone.
1. Identify yourself when calling.
2. Keep your volume down.
3. Return phone call promptly.
4. Be polite.
5. Ask for permission to place a person on speaker phone.
6. When leaving a message, speak clearly and repeat your name and phone number twice.
Passive listening is the ability to focus closely on what another person is saying and being able to summarize what you have heard. T/F?
False!
This is Active Listening.
What is Feedback?
Evaluative or Corrective information about an action, event, or process.
What is Harrassment?
Unwanted behavior, including verbal or physical conduct, that is offensive, other related to a person's race, gender, color, religious beliefs, or other protected characteristics.