Nature of Listening
What is listening?
Responding only to the parts of a speaker’s remarks that interest you, ignoring or rejecting everything else
What is selective listening?
The physiological aspect of listening
What is hearing?
Questions aimed at understanding one another
What are sincere questions?
The process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain
What is hearing?
Listening carefully only to collect information for use in attacking the speaker
What is ambushing?
The psychological aspect of listening
What is attending?
A response style listeners use when they want to show they identify with a speaker
What is empathizing?
Occurs when we react to others’ messages automatically and routinely, without much mental investment
What is mindless listening?
Habits that keep people from understanding others’ messages
What are poor listening habits?
Five components of mindful listening
Hearing, attending, understanding, remembering, and responding
Difference between advising, supporting, and evaluating
Advising: Offering advice as a response (You should take some time off)
Supporting: Supporting responses reveal the listener’s solidarity with the speaker’s situation, validating the other(Yeah, that test was tough for me, too.)
Evaluating: An evaluating response appraises the sender’s thoughts or behaviors in some way, places measurement on the person's thoughts or behaviors (That's a good idea!)
Involves giving careful and thoughtful attention and responses to the messages we receive
What is mindful listening?
The four main barriers to listenings
What are: noise, rapid thought, personal concerns, and information overload
Important aspects in responding
When the listener offers an interpretation of a speaker’s message
What is analyzing?
The four listening styles
What are: relational listening, analytical listening, task listening, and critical listening
Expressing your own ideas without inviting others to share theirs
What is stage hogging?
Describe the difference between understanding and attending
Attending: the ability to psychologically attune and focus on the other person and their messages
Understanding: attaching meaning to a message
Listening responses range from _____ feedback, which invites the speaker to talk without concern of evaluation, to more _____ responses, which evaluate the speaker’s messages
What is:
Listening responses range from reflective feedback, which invites the speaker to talk without concern of evaluation, to more directive responses, which evaluate the speaker’s messages