Goalsetting and Planning
Something to be achieved in a specified period of time
What is a goal?
A specific, measurable, attainable, realistic, and timely goal
What is a SMART goal?
Paul, Ramona, and Cheyenne all work together to figure out how to best advertise a product. They form a ____.
What is a team?
Long-term goals
What are strategic plans?
The authority structure in a company from the highest to the lowest levels
What is chain of command?
Phillipa and Brendan disagree about an important business decision. In order to help them work it out, Lewis uses this type of skill.
What are conflict resolution skills?
Short-term goals
What are tactical plans?
Microsoft Outlook is an example of a ______. It can aid in time management by helping users create schedules.
What is a personal information management (PIM) system?
Maureen and Alice disagree, but instead of fighting, they negotiate until they figure out a _______ that works for both of them.
What is a compromise?
In her local McDonald's, Sally is a manager. She evaluates the progress in reaching goals and sometimes makes corrections to plans, if necessary. This is a very important job she has that can be described as ______.
What is controlling?
Centralized organization, decentralized organization, and departmentalization are all _______.
What are ways authority within a business can be organized?
In order to help avoid/solve conflict, a good leader should have these six skills.
What are interpersonal skills, critical thinking skills, verbal skills, nonverbal skills, listening skills, and collaboration skills?
Rachael's plans were messed up! Her coworker Basil unexpectedly fell severely ill, and can no longer run an important business event. She should have made a ________ plan before it was too late, but she had to cancel the whole event.
What is a contingency plan?
Alberto is in charge of managing all the employees working in customer service. However, he trusts the employees he's in charge of and gives them little to no direction, letting them just do their own thing. He believes in a ________ style of leadership.
What is laissez-faire?
Stacey and William are trying to find a compromise, but can't seem to agree on anything. They ask Delaney to act as this in order to help them see eye to eye.
What is a mediator?