Definition
What is, Hear what a person says and understand what is being said.
Listening Skills.
To set a goal using SMART
SMART Goal
Leader maintains all power within a team
Autocratic
Accept things that happen
Passive behavior
What is, Communicate effectively using spoken ir written words.
Verbal Skills
Used to manage your time wisely
Time Management.
Leader shares decision making with group.
Democratic
Expressing individual needs with respect for it.
Aggressive Behavior
What is, Communicate effectively using body language.
Nonverbal Skills
Used to work together as a team.
Teamwork
Hands off leader who leaves decision-making to the group
Laissiez-Faire
Expressing personal feelings
Assertive Behavior
What is, Skills that help people communicate and work well with each other.
Interpersonal Skills
Used to settle a problem through common ground.
Negotiation
A group of two or more people working towards a common goal.
Team
Process where a person meets in the middle
Mediation.
What is, A system used to acquire, organize, maintain, retrieve, and use information.
Personal Information Management (PIM)
Used to manage conflict.
Conflict management
Interacting forces with in a group
Group Dynamcis
Process for holding orderly meetings
Parliamentary procedure