Benefits & Causes
Belief that the change is necessary is a component of individual readiness.
True
True or false?
Not everyone needs to be committed to a change for it to be successful.
True.
What does WIIFM stand for?
What's in it for me?
The _____ outcome encourages support for change by offering higher remuneration.
Money
What is the disadvantage of the "education and communication" strategy?
It takes time.
What does WAMI mean?
What's against my interest?
Low tolerance of uncertainty.
When should the speed of change be quick?
When there is a crisis affecting performance or survival.
What happens to resistance to change as we age?
It decreases.
Which form of resistance can be used productively for those that need to understand why their roles have changed?
Clarify the purpose
What are the four stages of the coping cycle?
1) Denial
2) Resistance
3) Exploration
4) Commitment
What type of resistance are these symptoms of:
- being critical
- arguing
- starting rumours
- using facts selectively
- blaming
- accusing
- manipulating
Active resistance.
True or false?
All of the following are examples of active resistance:
1) Sabotaging
2) Accusing
3) Procrastinating
4) Undermining
False.
Procrastinating is a form of passive resistance.
True or false?
The "resistance" stage in the coping cycle is when a person is not receptive to new information and refuses to believe that he or she needs to behave differently
False
This is a description of the "denial" phase of the coping cycle.
Prestige assignments and matching job titles, or a bigger office, are examples of which outcome that encourages support for change?
Status.