Communicating for professional success
Verbal and/or nonverbal behaviors to which people give meaning is the best definition of this term.
What is a message?
This is the term for a measure of a person's financial and social position relative to that of others.
What is socioeconomic status?
The first strategy of this kind of listening is to listen without interrupting. The second strategy of this kind of listening is to think twice before offering unsolicited advice.
What is nonjudgemental listening?
This is the name for sensory experiences that prompt a person to form perceptions.
This vocabulary word from ch 1 refers to "communication about communication".
What is metacommunication
These are generalizations to try to understand the attitudes and behaviors of people we don't know, especially those of different cultures.
What are stereotypes?
This is the literal meaning of a word, the way a dictionary defines it.
What is denotative meaning?
Hearing, Understanding, Remembering, Interpreting, Evaluating and Responding are components of this model of listening.
What is the HURIER model?
Your client misses a meeting, and you attribute his absence to a severe storm that caused his flight to be canceled. Is it true or false that this is an example of a controllable attribution.
David always makes sure to pay attention to the way people around him are reacting to what he says. Is this an example of being a high self monitor, or a low self monitor?
What is a high self monitor?
This is the tendency to assume others share your cultural norms and values
What is projected cognitive similarity?
In nonverbal communication, this is the study of movement, including the movement of walking.
What is kinesics?
This is the stage in the HURIER process that assesses the value of the information that we receive.
What is evaluating?
The organization stage of perception includes 4 schema: 1. physical constructs, 2. Role constructs, 3. Interaction constructs, 4. Psychological constructs.
This one of the 4 schema emphasizes people's behavior.
What is the interaction construct?
Building trust, developing rapport, listening actively, maintaining values and accountability, and knowing and adapting to their audience are qualities of this essential concept.
This is the tendency to think that members of other groups are all the same.
What is the outgroup homogeneity effect?
Defamation is language that harms a person's reputation. Libel refers to defamation that is printed, while slander refers to defamation that is expressed this way:
What is spoken?
(made aloud, within earshot of others)
This is the process of indicating, verbally, and nonverbally, to a speaker that we are listening.
What is responding?
What is the Johari Window?
The windows will be differently proportioned for every relationship.
This term refers to a person's ability to "perceive and accurately express emotions, to use emotion to facilitate thought, to understand emotions, and to manage emotions for emotional growth."
What is Emotional Intelligence?
A measure of a person's Emotional Intelligence can be referred to as an EQ or emotional quotient.
The following beliefs demonstrate which cultural dimension, Collectivism, or Individualism?
"People fail because they don't take responsibility."
"You're one in a million.
What is individualism?
Pitch, inflection, volume, rate, pronunciation, articulation, accent, these are characteristics of this kind of spoken communication.
What is non-verbal communication?
Name and Describe 3 Barriers to Effective Listening.
Noise, Psuedolistening, Selective Attention, Information Overload, Glazing Over, Rebuttal Tendency, Closed-Mindedness, Competitive Interrupting.
The Primacy Effect states first impressions are critical because they set the tone for future interactions, while the _______Effect says the most recent impression we have of a person's communication is more powerful than our earlier impressions.
What is Recency Effect?