3.1
3.2
3.3
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1

physiological

These need are essential for life and include things such as food, water, clothing, and shelter

1

pre arival

when guests makes plans

1

external customer

normal customer

1

reputation managment

showing excellent guest services

100

Esteem

esteem needs relate to recognition and respect from others

100

arival

when the guest can experience the hands on experience

100

internal customer

works in the company

100

Measuring guest services 

The guest  satisfaction

200

safety 

safety needs include things such as health, security, and adequate finances.

200

post department

you want the guest to leave good reviews

200

empowerment

to make a decision on behalf of the guests.

200

Influences 

Someone who can Influence something.

300

love and belonging

These needs relate to the need to have a family, friends, love, and a sense of belonging

300

can you ask a guest to leave

yes

300

service recovery

process of correcting errors for guests

300

How to respond to guest feedback

Be nice

400

self actualization

self actualization needs refer to attaining a sense of personal fulfillment

400

quality guest services

meeting or passing expectations

400

What makes guest loyalty

Quality guest experience

400

how to welcome guests

be nice