Preventative
Maintenance
Maintenance
This is the answer to a true or false question saying that you shouldn't hold down on the fan blades when using compressed air.
What is false?
This is the first step of the troubleshooting process.
What is identifying the problem?
This is what all of the icons are generally referred to as. Also known as a ____ icon.
What is an error icon or What is an error?
This is a fix for the computer not being plugged in to AC power.
What is plugging in a computer?
This is a general term that surrounds viruses and spyware.
What is Malware?
This can travel inside the computer by the case fan and is usually removed with compressed air.
What is dust?
These types of questions allow the customer to explain the problem in their own words.
What is an open-ended question?
This red icon, means that the device is disabled, removed, or unfound.
What is a red X?
This is a solution for an upside down optical disk.
What is flipping the disk?
This is the step number where you develop a plan of action to resolve the problem.
What is step 4?
These are things that should never be blocked and are usually part of the case. They are involved with airflow.
What are air vents?
These types of questions force the customer to a simple reply making the answer you get made using your own words. These often require a yes or no answer.
What is a closed-ended question?
This icon means that a device has been disabled and nothing else.
What is an arrow pointing down or down arrow?
This is a solution found once in almost every category and involves getting a new part.
What is replacement?
This information is stored on the CMOS chip.
What is the BIOS settings or What is BIOS?
This is a type of malware protection that you should update on a regular basis.
What are virus and spyware protection files?
This is the last step of the process of troubleshooting.
What is document findings?
This yellow icon means that the system doesn't know which driver to instal for the hardware.
What is a yellow question mark?
This is a very simple solution for a loose cable, that usually requires just your hands, but can also take some tape.
What is securing a cable or tightening a cable.
This is what it is called when a wire is bent and current cannot flow as well through it.
What is crimping?
This is a range of 45-90°F. And influences a computer's ability to function.
What is the ideal computer room temperature?
This is a copy of information stored on a drive that is saved to another drive or the cloud to prevent data loss.
What is a data backup?
This mainly yellow icon, means that a specific device is in a problem state.
What is a yellow triangle with an exclamation point?
These are the three groups that a computer problem can be attributed to.
What are Hardware, Software, and Network?
This is what EEPROM stand for.
What is Electrically Erasable Programmable Read Only Memory?