Customer support
Any user that requires technical computer assistance.
What is a customer?
A copy of your data stored on a external storage device or the cloud.
What is a data backup?
Identify the problem you are having with your pc.
What is step one of the troubleshooting process?
A application that displays the other applications and background processes that are currently running.
What is the task manager?
This phrase was used by telegraph and telephone companies around the late 1890s for technicians fixing line faults.
Where did the term trouble-shooter come from?
Questions that generally have a yes or no answer.
What are closed ended questions?
Formulating a plan then acting on it to solve a issue.
What is troubleshooting?
There are 6.
How many steps are in the troubleshooting process?
A application that displays all the devices that are configured on a computer.
What is the device manager?
The first general-purpose, electronic, digital computer.
What is ENIAC
Questions allow customers to explain the problem in their own words.
What is a open-ended question?
Long or short beeps that indicate hardware failures.
What are beep codes?
This problem can be solved by adjusting the refresh rate of your display.
How do you fix a flickering monitor?
This program shows the user when errors occur.
What is the event viewer?
This involves regularly inspecting and servicing pressure relief devices, checking for ice plugs, ensuring proper ventilation, and verifying system integrity
What do you do during cryogenic preventative maintenance?
Written permission to work on the computer without a current backup available, Release from liability if data is lost or corrupted, Description of the work to be performed
If a customer doesn't have a data backup, what things should you have before you begin work?
This reduces potential hardware and software problems, computer downtime, repair costs, and the number of equipment failures.
What is preventative maintenance?
Test the theory to determine cause.
What is step 3 of the troubleshooting process?
This can cause system instability, slow performance, security vulnerabilities, file corruption, and peripheral issues.
What problems can new software installations cause?
This is a word invented by John Wilder Tukey.
What are the origins of the word software?
Your company can be held liable for this thing.
What is lack of data backup?
Computer location/environment and computer use.
What are the two factors considered when creating a preventative maintenance plan?
Date of the last backup, Contents of the backup, Data integrity of the backup and Availability of all backup media for a data restore.
What things should you know before beginning the troubleshooting process?
This problem can be caused by low ram, resource heavy programs, or multiple programs running at the same time.
What can cause software to run slower then intended?
J.C.R. Licklider
Who is the man to lay blueprints for what is now known as "the cloud"?