Show:
Cleaning Computer Components
Troubleshooting Process
Other Troubleshooting Information
Preventive Maintenance
General Information
100
Spraying a compressed air can upside down
What is the improper way to spray compressed air?
100
Idenfiy the Problem

What is the first step in trouble shooting?

100
A question that is answered with a yes or a no
What is an closed-ended question?
100
Preventive maintenance extends the lives of the components
What is a benefit of preventive maintenance?
100
A personal diary used to log all the repairs you have done in your time as a technician
What is a repair journal?
200
A cleaning tool that is used to remove leftover dust that the compressed air or vacuum did not get
What is a lint free cloth?
200
Test the Theory to Determine Cause?

What is the third step in troubleshooting?

200
A question that has an answer that requires elaboration
What is an open-ended question?
200

The regular and systematic inspection, cleaning, and replacement of worn parts, materials, and systems

What is preventive maintenance?
200
A combination of long and short beeps used to show that there is a problem
What are beep codes?
300
Particles that prevent airflow and overheat computers
What is dust?
300
Establish a Theory of Probable Cause
What is the second step in troubleshooting?
300
Do not insult the customer
What is a point of conversation etiquette
300
Computer use, and computer location and environment
What are two factors that preventive maintenance plans are based on?
300
Removing dust from computer components
What is step for preventive maintenance?
400
A computer cleaning tool used to remove dust or dirt particles by suction.
What is a low-air-flow ESD vacuum cleaner?
400

Verify Full System Functionality and, If Applicable, Implement Preventive Measures

What is the fifth step in troubleshooting?

400
A copy of the data on the computer's hard drive.
What is a data backup?
400
10%-80%
What is the optimal operating humidity range?
400

Temperature and humidity

What are environmental concerns?

500
An impure solution that is specifically not used to clean computer components.
What is rubbing alcohol?
500

Establish a Plan of Action to Resolve the Problem and Implement the Solution

What is the fourth step in troubleshooting?
500

A form that states that a technician can work on a computer without a data backup without any consequences for the technician if data is lost or corrupted.

What is a liability release form?

500
A preventive maintenance task that updates what the computer classifies as a virus.
What is update virus definition files?
500

An organized and logical approach to problems with computers and other components

What is troubleshooting?