Chat Flow
What is the first part of the chat?
What is confirming the customer's name?
How long do you have to allow the customer before sending the first part of MAC?
Where do you enter a tech ticket within Service Hub?
What is bottom left hand corner (triange)?
What is the Spanish quick code or template?
What is 0+s or Lo sentimos, no tenemos ningún agente de chat en español. Comuníquese con el equipo por teléfono al 1 (866) 263-8325 y seleccione la extensión x8203804. ¡Gracias! ?
How many chats should you be taking?
What is two chats?
What is confirming the customer's item?
If the customer drops and then reaches you, what template should you be using?
What is 0+a?
Thank you for resuming your previous chat. My name is AGENT NAME. Please allow me a few minutes to review the information you already provided. Can I just confirm I am still speaking with CT NAME?
What is the order tab?
What is the quick code or template for French Transfer?
What is 0+f or Désolé, notre service de chat n'est pas disponible en Francais. Merci, d'appeler notre équipe au 1 (866) 263-8325 et de sélectionner l'option x3919. Merci. ?
What should NRTI be at?
What is 10% or under?
You have finished chatting with the customer before your closing, what is next?
What is asking for additional needs?
If the customer confirms their name and acknowledges that you are reviewing their previous information, what should be your next step?
What is confirming the item is still the same as previously?
Where would I enter a supplier ticket within ServiceHub?
What is under the Product tab? (After clicking on the item if needed)
What would you do if the customer's order is ERT banner?
What is explaining that their order is handled by our specialized team and wrap as a transfer?
What should NRT Active One Chat be?
What is 25% or under?
What should be stated within your closing?
What is mentioning MyAccount?
If a customer has told you that it may be a few minutes while they unpack the box, would you follow MAC?
Where can I find another order that is not related to the customer chatting in Service Hub?
What is the Search Tab?
What template would you use if you received a UK customer?
What is 0+u or I apologize but, as this is a UK order, I am not in the position to assist you. We have a specialized team to handle UK orders that can be reached by email at service@wayfair.co.uk or toll free by phone at 0800-1690423.
What is our team name?
What is Watercoolers?