Communication Styles
This communication style is clear, calm, and respectful.
What is assertive communication?
This happens when someone misunderstands a message.
What is miscommunication?
The first R in REPAIR tells you to do this before responding.
What is remain calm?
Working with others toward a shared goal is called this.
What is collaboration?
This is a limit that helps someone feel safe, comfortable, or respected.
What is a boundary?
This style may involve yelling, insults, threats, or disrespectful words.
What is aggressive communication?
This word means to make a message easier to understand.
What is clarify?
The E in REPAIR reminds you to do this with what you heard or meant.
What is explain?
An agreement in which each person makes an adjustment is called this.
What is compromise?
Personal space, belongings, privacy, and physical contact are examples of these.
What are boundaries?
“Whatever you want is fine,” even when you disagree, is an example of this style.
What is passive communication?
The way a person sees or understands a situation is called this.
What is perspective?
The P in REPAIR reminds you to stop talking and do this.
What is pause and listen?
This team member writes the team’s ideas and final decisions.
Who is the recorder?
“Please ask before using my things” is this type of response.
What is an assertive response?
“Please stop interrupting me because I would like to finish my thought” is this type of response.
What is an assertive response?
This type of question helps you understand what someone meant.
What is a clarifying question?
The A in REPAIR tells you to do this when the message is unclear.
What is ask a clarifying question?
This team member keeps the group focused and makes sure everyone participates.
Who is the facilitator?
Someone repeatedly stands too close to you. Give an appropriate assertive response.
What is “Please give me more space because I feel uncomfortable”?
These are the three communication styles studied this week.
What are passive, aggressive, and assertive?
Name one possible cause of miscommunication.
What are unclear words, tone, assumptions, missing information, or not listening?
Name the complete REPAIR strategy.
What are Remain calm, Explain, Pause and listen, Ask, Identify the cause, and Restate respectfully?
Name two actions that successful teams use.
What are listening, assigning roles, communicating respectfully, compromising, checking progress, or solving problems?
Name three qualities of a respectful, assertive boundary statement.
What are a calm voice, clear words, respectful language, appropriate body language, and a specific request?