AAA: Assess, Advise, Assist
This communication approach highlights the unique value a team member provides by aligning their expertise with a member’s specific goals, challenges, and preferences, and includes the benefit offered, why they are the best person to help, and permission to ask further questions.
What is Value Prop?
This small, closed-end, short-term signature loan provides quick access to funds ranging from $350 to $1,000 and features a fixed 6-month term with a 28% fixed interest rate.
What is an Instant Short Term Loan (ISTL)?
This apex predator is the largest predatory fish in the ocean, known for its powerful bite, keen senses, and appearance in the movie Jaws. It can grow over 20 feet long and is found in coastal waters around the world.
What is a Great White Shark?
These MACU add-on products can help pay or reduce a member’s loan payments or balance when a covered event occurs, including Life, Disability, or Involuntary Unemployment, and may also include protections such as GAP, VPP, and AD&D.
What are Debt Cancellation (Loan Protection) Products?
These are the names of Lehi's two daughters, making him a proud father of two.
Who are Remy & Rowan?
This communication skill involves listening to understand rather than to respond, taking detailed notes, asking clarifying questions, and paraphrasing key points to confirm understanding and alignment.
What is Active Listening?
This recurring automatic payment service schedules and sends payments or transfers on a set date, ensuring bills and loans are paid automatically without requiring manual action.
This ancient artifact, discovered in Egypt in 1799, helped scholars decipher Egyptian and is the name of a popular language learning system
What is the Rosetta Stone?
This foundational element of effective teams, healthy relationships, and productive workplaces exists when two people believe each other to be honest, reliable, and acting in one another’s best interests, while treating each other with consideration, dignity, and fairness. (MACU Behavior)
What is Mutual Trust & Respect?
This state is where Lehi grew up and developed a passion for riding ocean waves, making surfing one of his favorite activities.
What is California?
This sales and service technique acknowledges a member’s concerns, asks clarifying questions to fully understand the objection, confirms that the product or service is in the member’s best interest, reinforces its value and benefits, and then confidently asks the member to move forward.
What is Resolving Objections?
This time-deposit savings share, also known as a certificate at MACU, pays a fixed dividend rate for a fixed term in exchange for keeping funds on deposit until maturity.
What is a Certificate (CD)?
This genius billionaire inventor delivered the iconic line, “I am Iron Man,” at the end of the first MCU film and later sacrificed himself to defeat Thanos in Avengers: Endgame.
Who is Tony Stark?
This statement reflects Mountain America’s commitment to helping members set financial goals and succeed in achieving them: “We help our members define and achieve their financial dreams.”
What is Mountain America's Vision?
How long has Lehi worked at Mountain America Credit Union, building experience, serving members, and contributing to the organization's success?
What is Nine Years?
This process guides the member through product usage and verifies functionality, ensures processes are completed accurately the first time, summarizes actions taken, and confirms that all products and documents are accurate, professional, and properly presented to the member.
What is Product Demonstration & Quality Assurance?
This Mountain America online and mobile service allows members to schedule and send payments to people and businesses, either electronically or by mailed check, from an eligible MACU checking account. It is free for personal accounts and can be accessed through Online Branch or the mobile app.
What is Bill Pay?
This animal is the fastest land mammal in the world, capable of reaching speeds of up to 70 miles per hour in short bursts while chasing prey.
What is a Cheetah?
This MACU Way behavior emphasizes prioritizing work, empowering team members, and engaging impacted stakeholders to deliver fast, high-quality outcomes.
What is Speed & Focus?
These massive apex predators, famous for their power and presence in oceans around the world, are Lehi's favorite animal.
What are Great White Sharks?
This member service approach involves thinking creatively and using product and industry knowledge to deliver tailored solutions that meet each member’s unique needs, while proactively identifying opportunities beyond the immediate request and connecting members with the appropriate team or solution across the credit union.
What is Providing Personalized Solutions?
This MACU rewards checking share provides members with points and benefits such as travel and cash-back rewards, telehealth, identity protection, and mobile phone protection, along with a 0.25% consumer loan discount. It also has a $7 monthly maintenance fee that can be waived by meeting simple qualifying criteria.
What is MyStyle Checking?
This masked killer stalks the town of Haddonfield throughout a long-running horror film franchise that began with John Carpenter's Halloween in 1978.
Who is Michael Meyers?
These exception findings are generated by MACU’s audit and quality control platform, when a loan, title, deposit, interaction, or compliance review identifies missing, incorrect, or non-compliant work. They are sent to the originator and their manager and require a response by the assigned due date.
What are ACES Errors?
True or False: Lehi once experienced an injury that involved being stabbed.
What is True?