Miscellaneous
A structured process for planning and implementing new operating methods within an organization
What is change management?
This ADKAR step addresses how to change
What is knowledge?
Another name for a change that has a positive impact on an employee.
What is WIIFM?
Percentage of change programs that fail
What is 70%?
This ADKAR step involves implementing new skills and behaviors.
What is ability?
The individual who delivers the "why" for the change.
What is leadership?
The difference between a well-coordinated and an uncoordinated change
What is opportunity cost?
Some managers solely rely on this step in ADKAR for change management
What is knowledge?
The individual who delivers the "how" the change will occur.
What is a supervisor or manager?
Preferred change management methodology used at Mayo Clinic
What is ADKAR?
A natural reaction to change.
What is resistance?
Large opportunity cost coincides with this
What is uncoordinated change?
ADKAR stands for
What is awareness, desire, knowledge, ability, and reinforcement?
Number of organizations the ADKAR model is based on
What is 700?
Actions in the ADKAR phase increase the likelihood that a change will be continued
What is reinforcement?