ADKAR
What word in the ADKAR acronym represents the very first step that every individual or organization must go through when a change is introduced?
Awareness
What is one of the key questions to answer up front when introducing a change?
- What is changing?
- Why are we changing?
- What will happen if we don't change?
- Why now?
- What is not changing?
- What is in it for me? (WIIFM)
What usually upsets people during an organizational change?
People are not usually upset by what is changing. People get upset by how change is handled.
What word in the ADKAR acronym represents the need to ensure that people do not revert to old behaviors (after they have gained the Ability to change)?
Reinforcement
What is one of the ways you can incentivize people to change?
Provide recognition and incentives:
•Reward team members and champions who demonstrate the behaviors regularly and timely
•Make heroes and heroines out of your successful champions and team members
•Make rewards, recognition, and incentives visible to everyone
•Make the right path the easy path
What does change management help an organization realize faster?
ROI of change
What two words in the ADKAR acronym are addressed in part with with an effective Training Plan?
Knowledge and Ability
What are the ABCs of Sponsorship?
Actively and visibly participate throughout the project
Build a coalition of sponsorship with peers and managers
Communicate directly with employees
What are the two main phases that people and organizations go through when a change is introduced (as shown in the Change Curve)?
Resistance phase
Acceptance phase
What word in ADKAR acronym represents what people need to have before they will gain Knowledge about how to change?
Desire
What key question should you strive to start answering for folks as early as possible to help promote Desire for change?
What is in it for me (WIIFM)?
What do people have to change if we want to achieve what we set out to do from the beginning?
People have to change how they do their job.
What word in ADKAR acronym represents the moment that behavior change is actually realized?
Ability
When confronted with stubborn pockets of resistance, where should you shift your focus?
Will yourself to shift your focus to your early adopters and make sure they are thriving.
The momentum started by the early adopters will lead to a tipping point which holdouts will find increasingly difficult to resist.
What three things will you not achieve until you can move a critical mass of people to Ability (i.e., adoption)?
Project meets objectives
Project finishes on time and on budget
ROI realized