Change Management Methodology
The application of a structured process and set of tools for leading the people side of change.
What is Change Management?
The percentage of change initiatives that fail.
What is 70%?
Understanding the nature of the change – what it is and why is it happening.
What is Awareness?
What is Knowledge?
A natural reaction to change.
What is resistance or fear?
Change management is most successful when incorporated at this point in a project.
What is at the beginning?
The number one reason projects fail.
What is lack of active and visible sponsorship?
Number of times an employee has to hear a message before they internalize the message.
What is 5 to 7 times?
The demonstrated capability to implement change.
What is Ability?
Expressed openly or suppressed, this is not the sign that something is wrong. It is very normal during the change process.
What is resistance?
If an employee cannot answer this question, resistance and/or indifference is likely to occur.
What is WIIFM (What's in it for me)?
Leaders you need to have in place to support buy-in for organizational changes.
What is a sponsor?
This plan describes the ways in which information is shared throughout the life of the project, and includes the audience, timing, vehicles, and senders of all key messages.
What is the communication plan?
This plan ensures that all of the knowledge and ability activities required to support stakeholders through the change journey.
What is the training plan?
This is cited as the primary source of employee resistance (Prosci).
What is the lack of awareness of the need for change?
Gates in which CM should be included?
What are Strategy, Architecture, Design, Build, Pre-production, and Monitor Gates?
This sponsor trait is both the #1 contributor to change initiative success and (when it’s missing) the #1 barrier to change.
What is active, visible sponsorship?
The preferred sender of business or strategy related messages about a change.
What are sponsors or senior leaders?
What are ways to build knowledge?
The most effective manager in managing resistance.
What is the direct supervisor of the person resisting a change?
Key Change Management deliverables during Architecture in which all core team members and business owner work together.
What are Success Criteria and Readiness Criteria?
The individual who orchestrates the communications and consequences within the relevant tactical areas of responsibility necessary to ensure successful change implementation.
What is Primary Sponsor?
This process is put in place to track communication effectiveness and progress in commitment.
What is feedback loop?
What are ways to build ability?