Consensus among people about what success is and how it will be achieved; Picture of the future that fosters genuine and voluntary commitment among co-workers
What is Shared Vision
100
A technique businesses use to determine what steps need to be taken in order to move from its current state to its desired, future state.
What is Gap Analysis?
100
Non-incremental, sudden change that threatens existing or traditional authority or power structure, because it drastically alters the way things are currently done or have been done for years.
What is Discontinuous Change?
100
Sustainment is the final step of the change cycle.
Once sustainment is reached, the process stops.
(True or False)
What is False?
Change is an ongoing process that must be continually reviewed and managed.
100
Change that is Planned, Incremental, Proactive, & Initiated by the organization.
What is Continuous Change?
200
These 3 are the most widely used change models.
What are Kotter's, Lewin's, and Nadler's?
200
Tools used in the Implementation Process.
What are Gap Analysis and Application of Various Change Models?
200
Two types of change agents, according to your textbook's author?
What are Human and Non-Human?
200
Change implementation should be viewed as a dynamic process that often breeds new problems that require ____________ to the original plan.
What are alterations?
200
Examples include Government, Market Forces outside of the organization, & the Economy.
What are non-human change agents?
300
The steps in Lewin's Change Model.
What are unfreeze, change, refreeze?
300
The Implementation Process includes the following steps:
(1) Analyze various change models, (2) Apply the appropriate model to the change situation, (3) ________________________________________________ (4) Articulate content of chosen change model.
What is Rationalize why the specific change model was chosen?
300
Director, Navigator, Caretaker, Coach, Interpreter, and Nurturer
What are the various roles of the change manager in an organization?
300
A process by which the stated goals are monitored and reassessed as necessary.
What is Sustaining a Change?
300
Your author identifies 6 roles that change managers will generally assume, including Caretaker, Nurturer, Director, and these other 3.
What are Coach, Navigator, and Interpreter?
400
4 of Kotter's 8 steps.
What are Create a Sense of Urgency, Form a Powerful Coalition, Create a Vision for Change, Communicate the Vision, Remove Obstacles, Create Short-Term Wins, Build on the Change, and Anchor the Changes in the Corporate Culture?
400
Achieve positive results without violating organizational, legal, or established standards; Motives; and Impact upon various stakeholders are all examples of this.
What are Ethical Issues when Implementing Change?
400
Organization that acquires knowledge and innovates fast enough to survive and thrive in a rapidly changing environment
What is a Learning Organization?
400
This analysis is a part of the implementation process, but is equally important during the sustainment phase.
What is Gap Analysis?
400
This skill that an OD practitioner should possess includes having a well-developed set of values and personal integrity and the ability to retain his or her own health in high-stress organizational situations.
What are Intrapersonal Skills?
500
Performance based on tasks, people, structure, and culture.
The better the compatibility among the elements, the greater the performance.
What is Nadler's Congruence Model?
500
When implementing change, change managers should focus on Humanistic values, such as openess, integrity, and this third value.
What is Honesty?
500
Influenced by the success of previous changes and the extent to which there has been delivery on past promises
What are Reactions to Change?
500
If sustainment is not properly conducted, the change is likely to not last and may ________________________.
What is Cause more harm than good?
500
As a part of the Sustainment Process, change managers should periodically do this to ensure that change is being sustained.