Show:
Introduction to ADKAR
ADKAR Applied
Positive and Negative sides of Change
Change Management
Project Catalyst
100
This ADKAR step addresses the need for change.
What is Awareness?
100
The ADKAR phase that addresses: "What's in it for me?"
What is Desire?
100
Better tools. Improved workflows. Easier processes. Increased efficiency. Improved job satisfaction.
What are positive outcomes from change?
100
***DAILY DOUBLE*** Number of times an employee has to hear a message before they internalize the message.
What is 5 to 7 times?
100
The site on The Edition that provides updates and information on Project Catalyst.
What is Catalyst Corner?
200
The ADKAR step that addresses the willingness to participate in and support the change.
What is Desire?
200
Identifying the low score in the ADKAR model.
What is the Barrier Point?
200
Job dissatisfaction. Fewer promotional opportunities. Lower job security in the long run. Job Loss.
What are employee risks in not changing?
200
A response to external stimulus from clients, competition or market conditions.
What is: "why are we changing?"
200
Two ways to provide feedback on Catalyst Corner.
What are: Anonymous feedback and comments.
300
This ADKAR step addresses how to change.
What is Knowledge?
300
The five building blocks of change.
What is ADKAR?
300
Reduced Lobby traffic. Project Catalyst. Centralized Loan Procesing Centers. New Job Titles.
What changes are we experiencing as a company?
300
Employees trust them. They mitigate resistance. They build support. They are the preferred sender of messages.
Who are the managers/direct supervisors?
300
Your direct supervisor/manager. Catalyst Corner. The Employee's Survival Guide to Change. ADKAR.
What are Change Management tools and resources?
400
This ADKAR step involves implementing new skills and behaviors.
What is Ability?
400
A natural reaction to change.
What is resistance?
400
Products and services aren't competitive. Loss of market share. Loss of revenue or bankruptcy. Failure in the marketplace.
What are the business risks of not changing?
400
Simply put, organizations don't change, people change. This is the people side of change.
What is Change Management?
400
The formal definition of this word is an event that causes or accelerates a reaction. It is also defined as an agent that provokes or speeds significant change or action.
What is a Catalyst?
500
The final step in the ADKAR model that sustains the change.
What is Reinforcement?
500
Actions in the ADKAR phase that increase the likelihood that a change will be continued.
What is reinforcement?
500
Be patient. Seek information on the business needs and changing environment. Learn the risks to the business if the change is not made. Have direct communication with your supervisor. Provide feedback.
What are ways to embrace the change?
500
People move from how things are done today (current state), through a transition state, to how thing will be done (future state).
What is the Change Process?
500
Planning Design Validation Production Transition
What are the 5 stages of Project Catalyst?