1
What is CSS?
Central switching service
Who are the MOP and MAM and what are their jobs?
Meter operater, meter asset manager - meter engineers
Who do we ask permission from in the switch process?
CSS!
What responses can CSS give us when we ask for permission?
Accept or reject
What's the fastest a RES customer can switch?
1 working day
Why would CSS reject a switch?
Incorrect information on databases
Already a switch currently in place
What are the 2 types of switches?
Faster and future
What does the MAM send us?
MRI flow = Meter details
How do we ask a new customer for their OMR?
In the welcome pack! There's a link for them to attach their reading
When a new customer gives us their OMR, who do we send this to?
DC
For electricity, who do we assign in the COS process?
Mop and DC
What flow do we use to assign a MOP and DC?
2 X D155s
For gas, who validates the meter reading?
XOSERVE
Explain the difference between a faster and a future switch
Faster: a customer who will come on supply in under 14 days
Future: a customer who will come on supply in 14+ days
What do you need to make a faster switch customer aware of?
Consent to supply! aka, they will come on supply during their cooling off
Imagine a Future switch customer wants to cool off. What do we do?
Select withdraw on Kraken and let them return to their old supplier
What happens if a Faster switch customer wants to cool off?
What are the 3 cooling off options?
move, return, stay!
What flow are the electricity MTD's in?
D149/D150
When the DC receives the OMR. What will they do?
If they're happy they'll send us a validated D86. If not they'll send us an estimated D86
When does a Faster switch customer have to submit their OMR?
What's the difference between a URN and an MBR
URN is validated
MBR is estimated
True or false: CSS can object to switches
FALSE! CSS send rejections, not objections.
TRUE or FALSE: Gas meter details are in the ONAGE flow
FALSE! Gas MTD's come in the MRI flow
Who does the D86 get sent to?
Us and the old supplier