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When processing a duplicate form what keywords are necessary?
What is ALL of them.
What proof of address is needed when customer wants to update their mailing address only?
What is we don't need proof to update the mailing address.
What checklist is required when you process the following forms COP, COA and COC?
What is determination checklist.
What is the time for Non-traditional care?
What is 7:00 PM to 6:00 AM and/or Weekends?
How many days out do we end a scholarship when completing an Interim change- eligibility type form.
What is 5 business days out.
What does SLA stand for?
What is Service Level Agreement.
What proof is needed if you're processing a Change of Email address request?
What is proof of identity.
What reason do you select on the "End Reason" drop down when processing a Change of Provider form?
What is Transferred to another provider.
How do you identify what scholarship type to issue?
What is Review their prior scholarship.
Name one type of pay listed under entitlements in a military paystub?
What is Base Pay, Allowances and Special or Incentive Pay.
What reason do we select when ending a voucher if the 5-day notice checkbox is checked NO?
What is No longer eligible for subsidy.
How many days out do we end the scholarship when processing a Change of Address that's within the same county?
What is we don't end scholarships on a non-county Change of Address request.
Can we process a Change of Provider form with the child's name on section one?
What is No. (Parent's information must be on section 1)
What is we no longer backdate.
This type of document is needed when a customer wants to add a child.
What is Proof of Identity.
If a CNLIC form is received on SLA date 6/19/2025 and the signature is dated 05/12/2025 can we process this form>
What is NO it's past the 30 day mark.
If proof of address is missing on a Change of Address Indexing form and no case is found in E&E, what would be your next step?
What is complete missing doc checklist and send to the BOT.
You receive a Change of Provider form with both signature's on section 2, but the second page is missing how do you proceed? (old form)
What is end the scholarship and send MIL informing the customer the second page is needed.
If the email address in CCATS is different than the email address on the form what email address should we add in the keywords?
What is the address listed on the form.
What is Interim Change-Eligibility.
On a provider rate change request what would be the new start date?
What is the first day of the following month.
On what date would we create the new application if a Change of Address form was submitted on SLA date 5/29/2025 and proof of address was received on 6/17/2025?
What is on the date we received the last document.
What is review all documents (including custom queries)
When creating new scholarships, the beginning date must be?
What is the SLA date or a Future Date if requested on the form.
This is the scholarship type you give to a school aged child whose parent(s) activity hours equal to 30 or more.
What is 42/10.