Passing for Brian
T/F
The project manager should recommend improvements to the organizations standards, policies and processes which are expected and welcomed by management
True
Rita book pg 252
The project manager should:
A)Determine the metrics to be used to measure quality before project work begins
B)Ensure that authorized approached and processes are followed
C) Define project quality management processes and plan for Kaizen
D) All of the above
E)none of the above
D) All of the above
pg 252 ritas
When do you measure the number of bugs per module?
A)Control Quality
B) Manage Quality
A)Control Quality
RMC pg 258
Categories of cost associated with quality are:
A)Prevention
B)Appraisal
C) Failure (Internal & External)
D) only A & B
E) All of the above
E) All of the above
Which method is used to control quality?
A)Project Performance Reviews
B) Why-Why diagram
C) Affinity Diagram
D) Checklists
A)Project Performance Reviews
RMC pg 265 - The project manager or quality department may conduct periodic performance reviews to formally assess how the project is doing in terms of meeting quality requirements.
The CEO has a call with shareholders coming up at the end of the week to discuss some changes happening in the competitor landscape. They have asked the team lead for a high-level timeline of the company's latest product release. They do not need details but do need to understand which features will be released over time so they can answer questions about the release as they relate to the current market climate. Which of the following best describes a document the team lead can provide so the CEO is prepared for their call?
A)Product Vision Statement
B)Product wireframe
C)Product theme
D)Product roadmap
Correct answer: Product roadmap
A product roadmap is correct because it is a high-level summary of the product feature releases over time.
The product vision statement is the team's vision for fulfilling the customer's needs.
Product theme is a product management term. They are high-level goals or plans for the product.
Product wireframe is a product management term. It refers to a visual guide to the skeletal framework for a product's development, which contains no release or timing information.
Robbie is experiencing quality issues. He is looking to evaluate the root cause of the issues to improve the effectiveness of the quality process in an adaptive environment. Which of the following can he use?
A)Iteration reviews
B)Quality management plans
C) Cause-and-effect diagrams
D)Recurring retrpspectives
Correct answer: Cause-and-effect diagrams
Robbie can use cause-and-effect diagrams to evaluate the root cause of the quality issues he is experiencing and improve the effectiveness of the quality process in an adaptive environment. Cause-and-effect diagrams use a fish image, listing the problem at the head, with causes and subcauses of the problem represented as bones of the fish.
Quality management plans are used to define the quality standards and processes that will be used on the project. While they are important for ensuring that quality is built into the project from the beginning, they will not directly address Robbie's need to evaluate the root cause of the quality issues he is experiencing.
Iteration reviews and retrospectives are meetings held at the end of each iteration to review the product and identify areas for improvement. While they are important for continuously improving the quality process, they will not directly address Robbie's need to evaluate the root cause of the quality issues he is experiencing.
What method is used to identify the cause of quality problems, defects, to determine how they can be remedied?
A)Checklist
B) Control Quality
C) Root Cause Analysis
D) Histogram
C) Root Cause Analysis
RMC 264
Company X is in the process of implementing new software. John Jones is the head of the IT department for Company X and Jane Moore is the operations manager for the department receiving the new software. What would John and Jane be considered?
A)Sponsor
B)Project Managers
C)Stakeholders
D)Customers
C)Stakeholders
You want to use voting as a collective decision-making technique to prioritize your product requirements. It will allow you to get options from your large group of stakeholders. Which of the following is NOT a voting technique?
A Unanimity
B Majority
C Plurality
D Autocratic
Correct answer: Autocratic
Autocratic is not a voting technique. One individual takes responsibility for making the decision in autocratic decision making.
Voting takes the preferences of multiple individuals into account. Unanimity, majority, and plurality are all voting techniques.
Michaela is managing a highway construction project. Due to unseasonable weather conditions, the team's productivity might be above or below target. What is this an example of?
A) Mitigated Risk
B)Ambiguity Risk
C) Opportunity Risk
D) Variability Risk
Correct answer: Variability risk
Examples of variability risks include finding a higher or lower number of errors than expected during testing, unseasonable weather conditions occurring during a construction phase, and productivity above or below target.
Ambiguity risks arise from a lack of clarity or understanding about a situation or task. In this case, there is no ambiguity about the situation - the unseasonable weather conditions are causing uncertainty in the team's productivity.
Mitigated risks are risks that have been addressed through risk response planning. In this case, there is no indication that any risk response planning has been done to address the potential impact of unseasonable weather conditions on the team's productivity.
Opportunity risks are risks that arise from a potential positive outcome that may not be realized.
Kylan is leading an internal project that is nearing its completion. He wants to coordinate a final meeting with the sponsor to discuss maximizing the value of the deliverables after the project has been completed. Where does Kylan need to get his information from prior to his engagement with the sponsor?
A The project charter
B The scope baseline
C The risk register
D The benefits management plan
This plan includes documented information on defining the process related to creating, maximizing, and sustaining the benefits that come from the project deliverable. This plan also contains information on how deliverables are maintained and delivered having the best possible explanation for its benefit.
The project charter is a high-level document that outlines the project's purpose, objectives, and stakeholders. It does not provide information on how to maximize the value of the deliverables after the project has been completed.
The scope baseline is a document that includes the project scope statement, work breakdown structure, and the project scope description.
is a document that contains information about identified risks and their potential impact on the project.
In his process of three-point estimation, Craig calculates three estimates. His analysis and understanding make him confident the project can be finished for a total cost of $108,000. Since he is using a three-point estimation, he determines the optimistic cost would be $90,000 and the pessimistic cost would be $138,000. What would Craig's three-point cost estimate be if he chose to use triangular distribution?
A)100,000
B)98,000
C)112,000
D)122,000
Correct answer: $112,000
$112,000 is the correct answer because the formula for the triangular distribution technique is tE = (tO + tM + tP) / 3.
tE = cost estimate, tO = optimistic, tM = most likely, and tP = pessimistic.
Craig's three-point estimate using beta distribution is (90,000 + 108,000 + 138,000) / 3 = 112,000.
Dariel is conducting a weekly status meeting with the project team, and various members disagree on a deliverable that was mentioned a month ago. Additional team members join the argument, and the meeting deviates from the agenda. Dariel halts the meeting and reschedules for the following week.
What could Dariel have done differently to have a different outcome
A)Send out the meeting Agenda
B)Use a taking stick
C) Exercise better meeting management
D) Have a project sponsor present
Correct answer: Exercise better meeting management
Conflicts that occur during meetings are handled through meeting management. This is an interpersonal and team skill that is crucial in conflict mitigation. The project manager should ensure the meetings are as effective as possible.
While sending out the meeting agenda is important for keeping the meeting focused and on track, it may not have prevented disagreements or conflicts from arising during the meeting.
Telling everyone to keep silent until they raise their hand may stifle discussion and prevent team members from sharing their ideas and opinions.
While having the project sponsor present may be helpful in some situations, it may not have prevented disagreements or conflicts from arising during the meeting. Additionally, the project sponsor may not have the expertise or knowledge to resolve the specific issue at hand.
The project manager performed team members' assessments and released project resources. Based on this information, which process group is the project manager's project currently in?
A Closing
B Executing
C Initiating
D M&C
Correct answer: Closing
The project manager is in the closing process group when he has completed team members' assessments and released project resources.
Order of the Closing Process:
Shawn is working on a large-scale Agile project where portions of the project are being contracted to a third-party service provider. In this case, due to the adaptive nature of his project, how does he ensure the work is progressing, and the schedule is under control?
A Assign someone from the project to monitor and control the third parties work schedule
B Ensure regular milestone status updates are provided by the third party contractors and suppliers
C Include the third party in all meetings related to the project
D Only contract portions of the work that can be easily monitored, controlled and executed
Correct answer: Ensure regular milestone status updates are provided by the third party contractors and suppliers
According to the Process Groups Guide, "When work is being contracted, regular and milestone status updates from contractors and suppliers are a means of ensuring the work is progressing as agreed upon to ensure the schedule is under control." It is good practice to schedule status reviews and walk-throughs to ensure the contractor reports are accurate and complete.
Although third-party contractors can be asked to participate in some of the meetings, it is not feasible to have them participate in all meetings related to the project, making milestone-related updates more suitable.
Controlling the third party's schedule is not a beneficial task, and can cause confusion, as well as conflict and delays.
If you only contract the easily managed portions of work, you will not be able to successfully handle the rest of the more difficult work internally.
What phase (think Ritas process chart) includes Manage Quality?
A) Initiate and Plan
B)Closing
C)Executing
D) Monitor & Control
Executing
Ritas pg 254
What phase (think Ritas process chart) includes Control Quality?
A) Initiate and Plan
B)Closing
C)Executing
D) Monitor & Control
D) Monitor & Control
RMC pg 254
Which quality management method would you use to track two variables and determine their relationship to the quality of the results?
A)Histogram
B) Checklist
C) Scatter Diagrams
D)Fishbone Diagram
C) Scatter Diagrams
RMC pg 262
The project manager has finished executing the work for the project that he is managing. Which of the following is something he still needs to complete?
A Finalize the lessons learned register
B Collecting the requirements
C creating the work breakdown structure
D Validate Scope
Correct answer: Finalize the lessons learned register
After the project manager has finished all the technical work for the project, he still needs to finalize the lessons learned register as part of the close project process group. Finalizing the lessons learned register is part of updating the organizational process assets (OPAs), which is done in the Close Project or Phase process under the Closing process group.
Collecting the requirements and creating the work breakdown structure are both done in the Planning process group.
The Validate Scope process is done in the Monitoring & Controlling process group.